Expense Category
What expense category does Customer fall under?
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Customer is categorized under the 'Software' expense category, specifically in the 'Customer Service and Support Software' subcategory.

Role of the Expense in Business

Customer (also known as Kustomer) offers a customer service platform, essential for businesses in managing customer interactions, support tickets, and service workflows.

Practical Example

A retail business using Customer for managing customer support interactions and tracking service requests would categorize these expenses under 'Customer Service and Support Software'.

Specialized Expense

For smaller businesses using Customer for basic customer interaction management, it might be categorized under 'General Customer Service Tools'.


Customer's specialization in customer service and support categorizes it within the 'Software' expense category, particularly for managing customer interactions and support.

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As we scale we need tools that are built to scale with us - we need to see expenses real time, we need to see duplicate spend. These types of insights are important to the health of our business.
Steve Padis, SVP Finance & Strategy, Barry's
The information provided in this article does not constitute legal or financial advice and is for general informational purposes only. Please check with an attorney or financial advisor to obtain advice with respect to the content of this article.

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