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What expense category does Intercom fall under?

Audrey Carroll

Senior Manager, Accounting, Ramp

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Answer

Intercom falls under the 'Software' expense category, specifically in the 'Customer Communication and Engagement Software' subcategory.

Role of the Expense in Business

Intercom is a platform for customer communication, offering chat, messaging, and customer engagement tools, widely used by businesses for enhancing customer support and sales processes.

Practical Example

A company using Intercom for live customer chat support and targeted messaging campaigns would categorize these expenses under 'Customer Communication and Engagement Software'.

Specialized Expense

For businesses using Intercom on a limited scale for specific customer interactions, it might be categorized under 'General Customer Service Tools'.

Conclusion

Intercom's specialization in customer communication and engagement places it within the 'Software' expense category, particularly for those functions.

The information provided in this article does not constitute legal or financial advice and is for general informational purposes only. Please check with an attorney or financial advisor to obtain advice with respect to the content of this article.

“Accurate classification of expenses is vital for businesses as it forms the backbone of financial reporting, tax compliance, and strategic decision-making. It enables businesses to track and analyze their spending patterns, identify cost-saving opportunities, and assess the profitability of various operations or projects. Having a single source to turn to for accounting classification suggestions, such as the Ramp Expense Classifier tool, is immensely helpful as it provides consistency, reduces ambiguity, and streamlines the expense classification process.”

Audrey Carroll

Senior Manager, Accounting, Ramp

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New York, NY 10010

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1. We calculate average savings as a percentage of an illustrative customer's total card spending when using Ramp features designed to reduce business expenses. Keep in mind that this percentage is an estimate, not a guarantee. Ramp delivers savings from more than just card spending; savings can also come from non-card expenses so we may factor decreases to non-card spending into our calculation. For example, savings may result from reduced time spent on manual expense tracking, the financial benefit of cash back or other rewards, smarter expense monitoring, and eliminating costs associated with alternative solutions. Our calculations are based on platform data, industry research, customer surveys, and info on alternative options. Your actual savings may vary.

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Ramp Payments Corporation - NMLS 2371465, Ramp Financing Corporation - NMLS 2431387