Expense Category
Software
What expense category does Twilio fall under?
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Answer

Twilio is primarily categorized under the 'Software' expense category, more specifically under 'Communication and Networking Software'.

Role of the Expense in Business

Twilio provides cloud communications platforms, offering services like messaging, voice, and video communication solutions, crucial for businesses in customer engagement and automated communications.

Practical Example

A customer service center using Twilio for managing client communications and automated messaging systems would categorize these expenses under 'Communication and Networking Software'.

Specialized Expense

In cases where Twilio is used for minimal, occasional communication tasks, it might fall under a more general 'Business Communication Software' subcategory.

Conclusion

Twilio's primary classification is within the 'Software' expense category, with its role in business communication defining its specific subcategory.

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As we scale we need tools that are built to scale with us - we need to see expenses real time, we need to see duplicate spend. These types of insights are important to the health of our business.
Steve Padis, SVP Finance & Strategy, Barry's
The information provided in this article does not constitute legal or financial advice and is for general informational purposes only. Please check with an attorney or financial advisor to obtain advice with respect to the content of this article.

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