Twilio is primarily categorized under the 'Software' expense category, more specifically under 'Communication and Networking Software'.
Role of the Expense in Business
Twilio provides cloud communications platforms, offering services like messaging, voice, and video communication solutions, crucial for businesses in customer engagement and automated communications.
A customer service center using Twilio for managing client communications and automated messaging systems would categorize these expenses under 'Communication and Networking Software'.
In cases where Twilio is used for minimal, occasional communication tasks, it might fall under a more general 'Business Communication Software' subcategory.
Twilio's primary classification is within the 'Software' expense category, with its role in business communication defining its specific subcategory.