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What expense category does Zendesk, Inc. fall under?
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Answer
Zendesk, Inc. falls under the 'Software' expense category, specifically in the 'Customer Support and Service Software' subcategory.
Role of the Expense in Business
Zendesk provides customer service software and support ticketing systems, widely used by businesses for managing customer interactions and enhancing support services.
Practical Example
A customer service center using Zendesk for handling support tickets and customer queries would categorize these expenses under 'Customer Support and Service Software'.
Specialized Expense
In scenarios where Zendesk is used for minimal, ad-hoc customer interactions, it might be categorized under 'General Customer Service Tools'.
Conclusion
Zendesk is a key player in the 'Software' expense category, with a focus on customer support and service.
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As we scale we need tools that are built to scale with us - we need to see expenses real time, we need to see duplicate spend. These types of insights are important to the health of our business.
Steve Padis, SVP Finance & Strategy, Barry's
The information provided in this article does not constitute legal or financial advice and is for general informational purposes only. Please check with an attorney or financial advisor to obtain advice with respect to the content of this article.
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