50%
arrow_upward3% YoY
#1
Summary
- Intercom ranks #1 within the AI Support Bots category, maintaining its position month-over-month.
- As of April 2026, 50% of organizations who have a vendor in the AI Support Bots category use Intercom: up 3 percentage points from last year.
- Intercom has the highest adoption among micro-SMB companies (62%), compared to small-to-medium businesses (55%), mid-market (39%), and enterprise (22%).
- Intercom key capabilities include AI-powered chatbots, omnichannel messaging, and automated resolution workflows, supporting scalable customer support and engagement.
Are businesses buying Intercom?
Key stats
50%
arrow_upward3% YoY
Mid-Market, 54%
39%
20%
#1
#3
Adoption Rates by company size
| Company size | Adoption rate |
|---|---|
| SMB | 55% |
| Mid-market | 39% |
| Enterprise | 22% |
About Intercom
Intercom is an AI customer service company that provides Fin, an AI agent for customer service that resolves complex queries across every channel, integrated with helpdesk tools.
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Have feedback?About this data
These insights come from Ramp’s procurement and renewal data, built on real-world transactions observed across our platform. Figures represent aggregated observations from Ramp Procurement and Renewals activity.
| Date | New adopter share | Competitor switch rate | Dominant FTE segment | Adoption rate (Enterprise) | Adoption rate (Mid-Market) | Adoption rate (SMB) |
|---|---|---|---|---|---|---|
| Mar 2026 | 39% | 20% | Mid-Market, 54% | 22% | 39% | 55% |
| Feb 2026 | 47% | 20% | Mid-Market, 54% | 20% | 39% | 56% |
| Jan 2026 | 50% | 16% | Mid-Market, 53% | 19% | 38% | 56% |
| Dec 2025 | 42% | 15% | Mid-Market, 53% | 21% | 38% | 55% |
| Nov 2025 | 53% | 17% | Mid-Market, 52% | 22% | 38% | 56% |
| Oct 2025 | 40% | 18% | Mid-Market, 55% | 22% | 37% | 55% |
| Sep 2025 | 59% | 12% | Mid-Market, 55% | 20% | 39% | 55% |
| Aug 2025 | 59% | 15% | Mid-Market, 53% | 21% | 38% | 54% |
| Jul 2025 | 34% | 9% | Mid-Market, 50% | 26% | 38% | 51% |
| Jun 2025 | 42% | — | Mid-Market, 51% | 38% | 38% | 52% |
| May 2025 | 46% | — | Mid-Market, 51% | 43% | 40% | 52% |
| Apr 2025 | 57% | 9% | Mid-Market, 50% | 43% | 41% | 51% |
| Mar 2025 | 57% | 13% | Mid-Market, 54% | 46% | 40% | 50% |
| Feb 2025 | 35% | — | Mid-Market, 50% | 33% | 39% | 47% |
| Jan 2025 | 34% | — | Mid-Market, 48% | 42% | 39% | 48% |
| Dec 2024 | 33% | — | Mid-Market, 47% | 45% | 40% | 49% |
| Nov 2024 | 48% | — | Mid-Market, 46% | 45% | 42% | 49% |
| Oct 2024 | 45% | — | Mid-Market, 46% | 42% | 42% | 48% |
| Sep 2024 | 40% | — | Mid-Market, 50% | 45% | 42% | 47% |
| Aug 2024 | 51% | — | Mid-Market, 49% | 40% | 43% | 47% |
| Jul 2024 | 26% | — | Mid-Market, 49% | 44% | 44% | 46% |
| Jun 2024 | 36% | — | Mid-Market, 48% | 44% | 46% | 46% |
| May 2024 | 44% | — | Mid-Market, 49% | 50% | 46% | 47% |
| Apr 2024 | 35% | — | Mid-Market, 50% | 60% | 43% | 49% |
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