Intercom
workspace_premiumMost adopted
switch_access_shortcutMost switched to
50%
arrow_upward4% YoY
#1
Summary
- Intercom ranks #1 within the AI Support Bots category, maintaining its position month-over-month.
- As of April 2026, 50% of organizations who have a vendor in the AI Support Bots category use Intercom: up 4 percentage points from last year.
- Intercom has the highest adoption among micro-SMB companies (62%), compared to small-to-medium businesses (55%), mid-market (40%), and enterprise (24%).
- Intercom key capabilities include AI-powered chatbots, omnichannel messaging, and automated resolution workflows, supporting scalable customer support and engagement.
Are businesses buying Intercom?
Key stats
50%
arrow_upward4% YoY
Mid-Market, 46%
40%
30%
#1
#1
Adoption Rates by company size
| Company size | Adoption rate |
|---|---|
| SMB | 55% |
| Mid-market | 40% |
| Enterprise | 24% |
About Intercom
Intercom is an AI customer service company that provides Fin, an AI agent for customer service that resolves complex queries across every channel, integrated with helpdesk tools.
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Have feedback?About this data
These insights come from Ramp’s procurement and renewal data, built on real-world transactions observed across our platform. Figures represent aggregated observations from Ramp Procurement and Renewals activity.
| Date | New adopter share | Competitor switch rate | Dominant FTE segment | Adoption rate (Enterprise) | Adoption rate (Mid-Market) | Adoption rate (SMB) |
|---|---|---|---|---|---|---|
| Mar 2026 | 40% | 30% | Mid-Market, 46% | 24% | 40% | 55% |
| Feb 2026 | 47% | 31% | Mid-Market, 44% | 23% | 39% | 56% |
| Jan 2026 | 51% | 30% | Mid-Market, 43% | 21% | 38% | 55% |
| Dec 2025 | 41% | 30% | Mid-Market, 43% | 24% | 38% | 55% |
| Nov 2025 | 54% | 30% | Mid-Market, 44% | 25% | 38% | 55% |
| Oct 2025 | 40% | 29% | Mid-Market, 44% | 25% | 37% | 55% |
| Sep 2025 | 57% | 31% | Mid-Market, 43% | 24% | 39% | 55% |
| Aug 2025 | 58% | 31% | Mid-Market, 44% | 25% | 38% | 53% |
| Jul 2025 | 33% | 31% | Mid-Market, 43% | 30% | 38% | 51% |
| Jun 2025 | 42% | 31% | Mid-Market, 44% | 41% | 38% | 52% |
| May 2025 | 45% | 30% | Mid-Market, 43% | 43% | 39% | 51% |
| Apr 2025 | 57% | 28% | Mid-Market, 44% | 43% | 41% | 51% |
| Mar 2025 | 57% | 27% | Mid-Market, 43% | 46% | 40% | 49% |
| Feb 2025 | 37% | 23% | Mid-Market, 42% | 33% | 39% | 47% |
| Jan 2025 | 33% | 23% | Mid-Market, 42% | 42% | 39% | 48% |
| Dec 2024 | 33% | 27% | Mid-Market, 41% | 45% | 40% | 49% |
| Nov 2024 | 47% | 26% | Mid-Market, 41% | 45% | 42% | 49% |
| Oct 2024 | 47% | 25% | Mid-Market, 41% | 42% | 42% | 48% |
| Sep 2024 | 37% | 4% | Mid-Market, 39% | 45% | 42% | 47% |
| Aug 2024 | 53% | 34% | Mid-Market, 40% | 40% | 43% | 47% |
| Jul 2024 | 26% | 5% | Mid-Market, 38% | 44% | 44% | 46% |
| Jun 2024 | 36% | — | Mid-Market, 40% | 44% | 46% | 46% |
| May 2024 | 44% | — | Mid-Market, 39% | 50% | 45% | 47% |
| Apr 2024 | 35% | — | Mid-Market, 40% | 60% | 42% | 48% |
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