New Relic review: A data-backed look
Explore New Relic’s adoption trends, market share, category benchmarks, and use cases to determine if it’s the right observability platform for your business.
Category
Observability
Pricing
Free version available
Best for
Small & medium businesses
Website
newrelic.com56% lower
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66%
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New Relic overview
New Relic is a full-stack observability platform that enables engineering, DevOps, and IT teams to monitor applications, infrastructure, and user experiences in real time. Its unified approach integrates metrics, traces, logs, and APM into a single interface for rapid troubleshooting and optimization.
New Relic is well-suited for teams seeking proactive performance monitoring, end-to-end visibility, and robust analytics for modern cloud environments.
How much do businesses spend on New Relic?
The chart below illustrates average spending on New Relic across different business sizes.
Mid-market and enterprise businesses demonstrate the highest spending on New Relic, with quarterly expenditure showing dramatic volatility, including a notable dip followed by a significant surge and subsequent decline.
Small and medium-sized businesses maintain moderate spending levels with fluctuating patterns throughout the measured period. Micro businesses show relatively stable spending with modest increases over time, maintaining consistent investment levels.
Who is New Relic best for?
The chart below breaks down New Relic’s user base by industry and company size.
Small and medium-sized businesses represent the largest portion of New Relic's user base, making up the dominant segment of platform adoption.
Mid-market and enterprise companies constitute a significant portion of users, while micro businesses represent the smallest segment.
New Relic key features
Full-stack monitoring
- What it does: Monitors applications, infrastructure, browser, and synthetics in one platform.
- Key benefit: Provides a single source of truth for operational health and performance.
Application performance monitoring
- What it does: Tracks code-level performance, dependencies, and error rates.
- Key benefit: Accelerates root cause analysis and optimizes application reliability.
Distributed tracing
- What it does: Visualizes end-to-end request flows across microservices.
- Key benefit: Pinpoints bottlenecks and latency sources in complex architectures.
Log management
- What it does: Ingests, processes, and analyzes logs from multiple sources in real time.
- Key benefit: Speeds up troubleshooting with unified log analytics.
Proactive alerting and AI
- What it does: Provides anomaly detection, automated alerts, and AI-driven incident response.
- Key benefit: Reduces downtime and helps teams respond faster to critical issues.
New Relic pricing
Plan | Price | Key Features | Ideal for |
|---|---|---|---|
Free | $0/mo | 100GB/month ingest, core monitoring, unlimited users, basic dashboards. | Startups, testing, individual users. |
Standard | From $10/mo | Full-stack monitoring, advanced alerts, longer retention, unlimited hosts. | Small teams needing comprehensive observability. |
Pro | Custom pricing | Advanced APM, distributed tracing, advanced security, premium support. | Growing businesses and digital teams. |
Enterprise | Custom pricing | SAML SSO, advanced compliance, extended retention, custom SLAs, dedicated success manager. | Large enterprises with complex needs. |
New Relic pros & cons
New Relic is a good fit if:
- Your team needs unified monitoring for applications, infrastructure, and user experience.
- Your team needs real-time analytics and rapid troubleshooting.
- Your team needs proactive alerting and AI-driven incident response.
- Your team needs robust support for cloud-native and hybrid environments.
Consider alternatives if:
- Your team needs a lightweight or open-source observability solution.
- Your team needs cost-effective options for extremely high data volumes.
- Your team needs simpler tools focused on basic infrastructure monitoring.
- Your team needs a dedicated on-premise deployment.