Hotels.com is a travel search engine and online booking website that specializes in providing customers with comfortable, convenient, and affordable accommodations worldwide. With an extensive range of properties in over 200 countries, Hotels.com offers its customers a wide array of hotel options at competitive prices. The company provides a one-stop-shop service for people who want to book hotels from budget to luxury for leisure, business or family travel. Since its establishment in 1991, the company has collaborated with thousands of hotel partners and has managed to successfully build lasting relationships with them. Hotels.com's user-friendly website, mobile application, and customer care service have made it one of the leading travel companies in the industry.
The top 5 products and services that Hotels.com provides are:
- Hotel Booking - Hotels.com offers a vast selection of hotels, resorts, condominiums, and vacation rentals that cater to every budget and travel requirement. The website provides comprehensive information about each property, including customer reviews, photos, and ratings.
- Rewards Program - Hotels.com offers a loyalty program called Hotels.com Rewards that rewards customers with a free night's stay for every ten nights they book on the website.
- Price match guarantee - Hotels.com is committed to providing the best prices to customers, and thus, offers a price-matching guarantee. If a customer finds a lower price on a different website, Hotels.com promises to match it.
- Last-minute hotel deals - The company has a dedicated page on its website that offers discounts on last-minute hotel bookings.
- Customer service - Hotels.com provides 24/7 customer support in multiple languages. The company has a team of travel experts that help customers with their bookings, cancellations, and other queries.
