10 frequently asked questions about Ramp Travel
We recently sat down with customers to showcase the new features and functionality of Ramp Travel. Here are answers to all the great questions we received about booking flights, loyalty numbers, and more.
Want to learn more? Read all about it in our announcement post and check out our product demo.
Most popular questions
1. Who has access to Ramp Travel?
Ramp Travel is available to all users, regardless of Ramp plan. It is turned off by default, but admins can enable it for their company by going to the Travel Policy tab in Ramp (under Settings > Expense Policy).
2. Is there a booking fee?
Ramp Travel has zero platform and booking fees, no matter how many employees are on the platform or the number of trips they book.
3. Can I change my flight or hotel after I book in Ramp?
Yes! You can easily cancel your booking and rebook in Ramp. If you need help at any point, Priceline customer support is available 24/7. Funds from fully refundable fares go directly back to the Ramp card used for the booking.
4. Can you book on behalf of others in Ramp Travel?
You can book in your own account and put in the information of the individual you are trying to book on behalf of. More delegate booking capabilities are coming soon.
5. Does booking through Ramp generate an itinerary?
Absolutely! Ramp automatically creates trips once a flight or hotel is booked. Trips can be found in the Travel tab on both desktop and mobile devices.
6. Do employees need a Ramp card to use Ramp Travel?
Yes, employees need a Ramp card to make bookings. Soon, they will be able to request one-time cards at checkout.
7. How long does Ramp hold flights and hotels during the booking process?
Ramp will hold the booking as long as the inventory remains available on Priceline. If employees request bookings that require extra approval, Ramp will automatically book the travel once the request is fully approved and if the inventory is still available.
8. Can I book room blocks with Ramp Travel?
Not currently, but Ramp Travel is evolving fast and we’re rapidly advancing group booking capabilities. Soon, trip planners will be able to recommend flights and hotels for offsites and conferences so employees can book together.
9. Can travelers store their rewards and traveler numbers in Ramp Travel?
Yes, travelers can add their contact information, airline frequent flier accounts, and known traveler numbers to Ramp. They can save this information in their traveler profiles and easily retrieve it at checkout.
10. What are some upcoming features Ramp is building?
- Employee rewards: Incentivize employees to book more cost-effective options by splitting the savings with them.
- Delegate bookings: Elect someone to book on your behalf.
- Group bookings: Book travel for an entire team, whether for an offsite or a conference.
- Booking approvals: Customize approval workflows based on your policy rules. Route approvals or notifications based on whether bookings are in policy or if employees request new budget.
- Multiple travel policies (on Ramp Plus): Tailor travel policies to different departments for better compliance and control.
Top questions from our recent webinar
Our recent Travel webinar had more than a thousand registrants—so we knew it would be filled with great questions. Here are a few highlights:
Does Ramp provide budget airline inventory?
Ramp provides budget airline inventory for Frontier and Spirit.
Can I upload my company’s corporate negotiated rates in Ramp Travel?
No, not today.
What happens if an employee cancels a flight?
Fully refundable fares when canceled would go back to the Ramp card, no matter when or where they canceled the flight. Most "standard" fares are considered non-refundable but changeable—cancellations on those will result in a credit for the specific airline (i.e. a Delta credit to the employee). Soon, you'll be able to apply unused airline credits to purchase a flight booking through Ramp.
How do trip details booked on Ramp Travel flow to accounting systems?
Trip details booked on Ramp Travel show up as transaction line items, same as other Ramp expenses.
When things go wrong on a trip, who holds the responsibility for making it right?
It depends on the type of support needed. Priceline can support the following situations:
- Booking modifications, e.g. changes to dates, location, passenger details
- Mid-trip service disruptions, e.g. issues checking in and out of a room, unexpected cancellations, etc.
- Status of a refund / anything related to credit
- Requests for early check-in, late check-out, or other accommodations, e.g. dietary restrictions
- Visa/travel documentation questions
- On-flight or on-property service issues, e.g. Wi-Fi, food and beverage, etc.
- Booking promotions or discounts
- Active travel advisories before or during a trip
The airline or hotel you booked with can support the following:
- Loyalty programs for bookings
- Additional booking services, e.g. checked bags, paid wifi, parking space, etc.
- Travel insurance for a booking
- Feedback about a flight or hotel
- Lost property during a trip
- Transportation options to/from airport or hotel
Excited about the possibilities Ramp Travel offers? Stay tuned for more updates, and don’t forget to sign up for our upcoming webinar:
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