What happens if an employee uploads the wrong receipt?

If an employee uploads the wrong receipt, the receipt should be flagged as incorrect, and the employee must provide the correct documentation. The incorrect and corrected receipts should both remain tied to the transaction so there is a full record for audits.

On Ramp, reviewers can mark a receipt as invalid, the employee is notified to re-upload, and both versions are stored with timestamps, while only the corrected receipt is synced to the ERP.

Preventing incorrect receipts

You can reduce errors with a few preventative measures:

• Set clear standards. A valid receipt should show the vendor name, transaction date, total amount, and an itemized breakdown.
• Give examples. Provide sample valid and invalid receipts in onboarding or policy documentation.
• Encourage timely upload. The closer in time the receipt is uploaded to the purchase, the lower the chance of a mismatch.
• Leverage system alerts. Automated checks can flag when receipts don’t align with the transaction details, helping catch mistakes early.

Correcting incorrect receipts

When an incorrect receipt is uploaded, the process should be structured and auditable:

1. Flag the transaction. The reviewer (admin, manager, or accountant) marks the receipt as incorrect.
2. Notify the employee. The system sends the employee a notification that the receipt doesn’t match and requires replacement.
3. Replace with the correct file. The employee re-uploads the correct receipt.
4. Keep a permanent history. Both the incorrect and the corrected receipts remain attached to the transaction, showing a full record of what happened.

Example: A $400 hotel charge mistakenly has a $30 taxi receipt attached. The reviewer flags the transaction, Ramp notifies the employee, and the employee re-uploads the hotel invoice. Both receipts are stored together with the transaction record.

Handling incorrect receipts on Ramp

Ramp has built-in tools for identifying and resolving receipt errors while maintaining compliance visibility. Here’s how it works in practice:

• Flagging: admins or managers can mark a receipt as incorrect directly in the Ramp dashboard.
• Re-upload: Ramp notifies the employee and prompts them to upload the correct receipt using mobile upload, email forwarding, or direct attachment.
• Audit history: Ramp keeps both the incorrect and corrected receipts tied to the transaction, along with timestamps and reviewer actions.
• ERP sync: once corrected, the proper receipt is synced into the ERP while the history remains available for audit.

Best practices

• Allow managers to flag incorrect receipts to catch issues quickly.
• Set deadlines for employees to correct flagged receipts before month-end close.
• Review logs of corrected receipts to identify recurring issues.
• Maintain a full history of incorrect and corrected receipts to demonstrate compliance during audits.