What happens to expense reports if receipts are missing at month-end?
If receipts are missing at month-end, the affected transactions remain flagged as incomplete and the expense report cannot be considered fully compliant. On Ramp, these missing receipts are automatically tracked, employees continue to receive reminders, and unresolved items are visible to both finance admins and managers in the dashboard.
How it works on Ramp
- Flagged transactions: Any transaction without a receipt is automatically flagged in Ramp. At month-end, those flags remain until the receipt is attached.
- Employee reminders: Employees get automated email and in-app reminders with a link to upload receipts. These reminders continue until the receipt is submitted.
- Manager escalation: If receipts are still missing after the reminder period, the task can be escalated to the employee’s manager. Managers see these overdue receipts in their Ramp dashboard under their team’s transactions.
- Admin dashboard view: Finance admins can go to the Expenses or Receipts view in Ramp to see a filtered list of all transactions missing receipts. Each line shows the transaction details, the employee responsible, when reminders were sent, and whether it has been escalated to a manager.
- Audit trail: Ramp records the entire timeline — when a transaction was created, when reminders were sent, and when the receipt was finally attached. This history is preserved for audit purposes and exported with the transaction data.
- ERP sync: If a receipt is added after books are closed, Ramp updates the transaction and syncs the new documentation to your ERP. The system still shows that the receipt was missing at close, so the timeline is transparent.
Best practices
- Configure receipt deadlines in Ramp that give employees enough time to upload receipts before close.
- Use the missing receipts dashboard to monitor unresolved items in the days leading up to close.
- Enable escalation so managers can help enforce compliance with their teams.
- Regularly review the audit trail of missing receipts to identify repeat issues or employees who need additional guidance.
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