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1%
#13
Summary
- Balto ranks #13 within the AI Support Bots category, maintaining its position month-over-month.
- Balto has the highest adoption among enterprise companies (3%), compared to mid-market (< 1%), small-to-medium businesses (< 1%), and micro-SMB (< 1%).
- Balto key capabilities include real-time conversation guidance, AI-powered coaching suggestions, and performance analytics, supporting contact center agent effectiveness and customer experience optimization.
Are businesses buying Balto?
Key stats
1%
Enterprise, 68%
#13
#12
Adoption Rates by company size
| Company size | Adoption rate |
|---|---|
| SMB | 0% |
| Mid-market | 1% |
| Enterprise | 3% |
About Balto
Balto provides real-time AI guidance for contact center agents, analyzing conversations as they happen to deliver coaching, compliance, and performance insights.
Procure Balto with Ramp
See all vendors in AI Support BotsHave feedback?AI agents handle purchasing from source to payment. Employees buy faster. Finance controls every dollar.
- Matches POs to invoices automatically
- Manages intake, approvals, and vendor onboarding in one system
- Enforces policy controls before purchases are made
About this data
These insights come from Ramp’s procurement and renewal data, built on real-world transactions observed across our platform. Figures represent aggregated observations from Ramp Procurement and Renewals activity.
| Date | New adopter share | Dominant FTE segment | Adoption rate (Enterprise) | Adoption rate (Mid-Market) | Adoption rate (SMB) |
|---|---|---|---|---|---|
| Aug 2026 | — | Enterprise, 68% | 3% | 1% | 0% |
| Jul 2026 | 1% | Enterprise, 69% | 3% | 1% | 0% |
| Jun 2026 | 2% | Enterprise, 77% | 3% | 1% | 0% |
| May 2026 | 1% | Mid-Market, 88% | 3% | 0% | 0% |
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