1%
#13
Summary
- Balto has the highest adoption among enterprise companies (3%), compared to mid-market (< 1%), small-to-medium businesses (< 1%), and micro-SMB (< 1%).
- Balto key capabilities include real-time conversation guidance, AI-powered coaching suggestions, and performance analytics, supporting contact center agent effectiveness and customer experience optimization.
Are businesses buying Balto?
Key stats
1%
Mid-Market, 87%
1%
#10
#12
Adoption Rates by company size
| Company size | Adoption rate |
|---|---|
| SMB | 0% |
| Mid-market | 0% |
| Enterprise | 3% |
About Balto
Balto provides real-time AI guidance for contact center agents, analyzing conversations as they happen to deliver coaching, compliance, and performance insights.
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Have feedback?About this data
These insights come from Ramp’s procurement and renewal data, built on real-world transactions observed across our platform. Figures represent aggregated observations from Ramp Procurement and Renewals activity.
| Date | New adopter share | Dominant FTE segment | Adoption rate (Enterprise) | Adoption rate (Mid-Market) | Adoption rate (SMB) |
|---|---|---|---|---|---|
| May 2026 | 1% | Mid-Market, 87% | 3% | 0% | 0% |
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