Sierra
1%
#11
Summary
- Sierra ranks #11 within the AI Support Bots category, maintaining its position month-over-month.
- As of March 2026, < 1% of organizations who have a vendor in the AI Support Bots category use Sierra: unchanged at < 1 percentage points from last year.
- Sierra has the highest adoption among enterprise companies (2%), compared to mid-market (< 1%), small-to-medium businesses (< 1%), and micro-SMB (< 1%).
- Sierra key capabilities include conversational AI automation, multi-channel customer support integration, and intelligent escalation workflows, supporting enterprise customer service operations.
Are businesses buying Sierra?
Key stats
1%
-0% YoY
Mid-Market, 45%
11%
#11
#4
Adoption Rates by company size
| Company size | Adoption rate |
|---|---|
| SMB | 0% |
| Mid-market | 0% |
| Enterprise | 2% |
About Sierra
Sierra is an AI platform that enables businesses to build and deploy conversational AI agents for customer service, allowing customers to get answers, solve problems, and take action across any channel and language.
Similar solutions
Don’t miss key shifts in business spend.
Have feedback?About this data
These insights come from Ramp’s procurement and renewal data, built on real-world transactions observed across our platform. Figures represent aggregated observations from Ramp Procurement and Renewals activity.
| Date | Competitor switch rate | Dominant FTE segment | Adoption rate (Enterprise) | Adoption rate (Mid-Market) | Adoption rate (SMB) |
|---|---|---|---|---|---|
| Feb 2026 | 11% | Mid-Market, 45% | 2% | 0% | 0% |
| Jan 2026 | 11% | Mid-Market, 45% | 2% | 0% | 0% |
| Dec 2025 | 11% | Mid-Market, 49% | 3% | 0% | 0% |
Have feedback?
Share your feedback, suggest improvements, or tell us what vendors you'd like to see covered next.