1%
arrow_upward1% YoY
#9
Summary
- Decagon ranks #9 within the AI Support Bots category, down 1 position month-over-month.
- As of July 2026, 1% of organizations who have a vendor in the AI Support Bots category use Decagon: up < 1 percentage points from last year.
- Decagon has the highest adoption among enterprise companies (6%), compared to mid-market (3%), small-to-medium businesses (< 1%), and micro-SMB (< 1%).
- Decagon key capabilities include AI-powered customer support automation, natural language processing, and seamless CRM integration, supporting scalable customer service operations.
Are businesses buying Decagon?
Key stats
1%
arrow_upward1% YoY
Enterprise, 49%
13%
#12
#3
Adoption Rates by company size
| Company size | Adoption rate |
|---|---|
| SMB | 0% |
| Mid-market | 3% |
| Enterprise | 6% |
About Decagon
Decagon provides a conversational AI platform that enables enterprises to build, deploy, and scale AI agents across voice, chat, and email channels to automate customer service and support operations.
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Have feedback?About this data
These insights come from Ramp’s procurement and renewal data, built on real-world transactions observed across our platform. Figures represent aggregated observations from Ramp Procurement and Renewals activity.
| Date | New adopter share | Competitor switch rate | Dominant FTE segment | Adoption rate (Enterprise) | Adoption rate (Mid-Market) | Adoption rate (SMB) |
|---|---|---|---|---|---|---|
| Jun 2026 | — | 13% | Enterprise, 49% | 6% | 3% | 0% |
| May 2026 | 3% | 15% | Mid-Market, 60% | 6% | 3% | 1% |
| Apr 2026 | 2% | 14% | Mid-Market, 59% | 3% | 3% | 1% |
| Mar 2026 | — | 14% | Mid-Market, 59% | 3% | 3% | 0% |
| Feb 2026 | 1% | 15% | Mid-Market, 57% | 3% | 3% | 0% |
| Jan 2026 | 3% | 15% | Mid-Market, 49% | 4% | 3% | 0% |
| Dec 2025 | — | 16% | Mid-Market, 49% | 4% | 2% | 0% |
| Nov 2025 | — | — | Mid-Market, 49% | 4% | 2% | 0% |
| Oct 2025 | 3% | 19% | Mid-Market, 91% | 4% | 2% | 0% |
| Sep 2025 | — | 18% | Mid-Market, 91% | 0% | 2% | 0% |
| Aug 2025 | 2% | 21% | Mid-Market, 93% | 0% | 2% | 0% |
| Jul 2025 | — | 18% | Mid-Market, 82% | 0% | 2% | 0% |
| Jun 2025 | 1% | 7% | Mid-Market, 93% | 0% | 1% | 0% |
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