10%
arrow_upward6% YoY
#4
Summary
- Decagon ranks #4 within the AI Support Bots category, maintaining its position month-over-month.
- As of April 2026, 10% of organizations who have a vendor in the AI Support Bots category use Decagon: up 6 percentage points from last year.
- Decagon has the highest adoption among mid-market companies (13%), compared to enterprise (9%), small-to-medium businesses (8%), and micro-SMB (7%).
- Decagon key capabilities include AI-powered customer support automation, natural language processing, and seamless CRM integration, supporting scalable customer service operations.
Are businesses buying Decagon?
Key stats
10%
arrow_upward6% YoY
Enterprise, 65%
11%
1%
#3
#8
Adoption Rates by company size
| Company size | Adoption rate |
|---|---|
| SMB | 8% |
| Mid-market | 13% |
| Enterprise | 9% |
About Decagon
Decagon provides a conversational AI platform that enables enterprises to build, deploy, and scale AI agents across voice, chat, and email channels to automate customer service and support operations.
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Have feedback?About this data
These insights come from Ramp’s procurement and renewal data, built on real-world transactions observed across our platform. Figures represent aggregated observations from Ramp Procurement and Renewals activity.
| Date | New adopter share | Competitor switch rate | Dominant FTE segment | Adoption rate (Enterprise) | Adoption rate (Mid-Market) | Adoption rate (SMB) |
|---|---|---|---|---|---|---|
| Mar 2026 | 11% | 1% | Enterprise, 65% | 9% | 13% | 8% |
| Feb 2026 | 17% | 1% | Enterprise, 66% | 10% | 13% | 8% |
| Jan 2026 | 11% | 1% | Enterprise, 79% | 7% | 11% | 7% |
| Dec 2025 | 7% | 0% | Enterprise, 79% | 8% | 11% | 6% |
| Nov 2025 | 6% | 0% | Enterprise, 79% | 8% | 11% | 6% |
| Oct 2025 | 15% | 0% | Enterprise, 79% | 8% | 10% | 6% |
| Sep 2025 | 5% | 0% | Enterprise, 79% | 5% | 8% | 5% |
| Aug 2025 | 6% | 0% | Enterprise, 80% | 5% | 7% | 5% |
| Jul 2025 | 13% | 0% | Enterprise, 80% | 5% | 7% | 5% |
| Jun 2025 | 4% | 0% | Mid-Market, 100% | 6% | 6% | 4% |
| May 2025 | 11% | 0% | Enterprise, 80% | 7% | 6% | 4% |
| Apr 2025 | 3% | 0% | Enterprise, 80% | 7% | 4% | 4% |
| Mar 2025 | 3% | 0% | Enterprise, 80% | 8% | 4% | 4% |
| Feb 2025 | 9% | 1% | Enterprise, 80% | 8% | 4% | 4% |
| Jan 2025 | 2% | 1% | Enterprise, 80% | 8% | 4% | 3% |
| Dec 2024 | 4% | 1% | Enterprise, 80% | 18% | 5% | 3% |
| Nov 2024 | 9% | 1% | Enterprise, 80% | 18% | 4% | 3% |
| Oct 2024 | 2% | 2% | Enterprise, 80% | 17% | 4% | 2% |
| Sep 2024 | — | — | Enterprise, 80% | 18% | 4% | 2% |
| Aug 2024 | 9% | — | Enterprise, 100% | 20% | 4% | 2% |
| Jul 2024 | — | — | Enterprise, 100% | 22% | 2% | 2% |
| Jun 2024 | 5% | — | Enterprise, 100% | 22% | 2% | 2% |
| May 2024 | 4% | — | — | 25% | 2% | 2% |
| Apr 2024 | 5% | — | — | 20% | 2% | 2% |
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