Decagon
trending_upFast growing
switch_access_shortcutMost switched to
10%
arrow_upward7% YoY
#4
Summary
- Decagon ranks #4 within the AI Support Bots category, maintaining its position month-over-month.
- As of June 2026, 10% of organizations who have a vendor in the AI Support Bots category use Decagon: up 7 percentage points from last year.
- Decagon has the highest adoption among mid-market companies (12%), compared to enterprise (12%), small-to-medium businesses (9%), and micro-SMB (8%).
- Decagon key capabilities include AI-powered customer support automation, natural language processing, and seamless CRM integration, supporting scalable customer service operations.
Are businesses buying Decagon?
Key stats
10%
arrow_upward7% YoY
Mid-Market, 59%
24%
39%
#1
#1
Adoption Rates by company size
| Company size | Adoption rate |
|---|---|
| SMB | 9% |
| Mid-market | 12% |
| Enterprise | 12% |
About Decagon
Decagon provides a conversational AI platform that enables enterprises to build, deploy, and scale AI agents across voice, chat, and email channels to automate customer service and support operations.
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Have feedback?About this data
These insights come from Ramp’s procurement and renewal data, built on real-world transactions observed across our platform. Figures represent aggregated observations from Ramp Procurement and Renewals activity.
| Date | New adopter share | Competitor switch rate | Dominant FTE segment | Adoption rate (Enterprise) | Adoption rate (Mid-Market) | Adoption rate (SMB) |
|---|---|---|---|---|---|---|
| May 2026 | 24% | 39% | Mid-Market, 59% | 12% | 12% | 9% |
| Apr 2026 | 24% | 38% | Mid-Market, 58% | 10% | 11% | 9% |
| Mar 2026 | 14% | 37% | Mid-Market, 59% | 10% | 11% | 8% |
| Feb 2026 | 21% | 36% | Mid-Market, 62% | 9% | 11% | 7% |
| Jan 2026 | 13% | 39% | Mid-Market, 61% | 7% | 10% | 6% |
| Dec 2025 | 10% | 38% | Mid-Market, 60% | 7% | 9% | 5% |
| Nov 2025 | 9% | 38% | Mid-Market, 59% | 8% | 9% | 5% |
| Oct 2025 | 21% | 37% | Mid-Market, 63% | 8% | 8% | 5% |
| Sep 2025 | 7% | 32% | Mid-Market, 62% | 4% | 6% | 4% |
| Aug 2025 | 8% | 36% | Mid-Market, 62% | 4% | 6% | 4% |
| Jul 2025 | 9% | 32% | Mid-Market, 56% | 4% | 6% | 4% |
| Jun 2025 | 4% | 21% | Mid-Market, 55% | 5% | 4% | 3% |
| May 2025 | 9% | 24% | Mid-Market, 45% | 6% | 4% | 3% |
| Apr 2025 | 3% | 25% | Mid-Market, 45% | 6% | 3% | 3% |
| Mar 2025 | 4% | 24% | Mid-Market, 46% | 6% | 3% | 3% |
| Feb 2025 | 9% | 27% | Mid-Market, 44% | 6% | 3% | 3% |
| Jan 2025 | — | 21% | Enterprise, 60% | 5% | 3% | 3% |
| Dec 2024 | 4% | 20% | Enterprise, 65% | 11% | 3% | 2% |
| Nov 2024 | 7% | 25% | Enterprise, 69% | 11% | 2% | 3% |
| Oct 2024 | 2% | 17% | Enterprise, 70% | 10% | 2% | 2% |
| Sep 2024 | — | 25% | Enterprise, 70% | 11% | 2% | 2% |
| Aug 2024 | 6% | 33% | Enterprise, 81% | 11% | 2% | 2% |
| Jul 2024 | 3% | — | Enterprise, 82% | 11% | 1% | 2% |
| Jun 2024 | 3% | — | Enterprise, 82% | 11% | 1% | 2% |
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