3%
arrow_downward2% YoY
#7
Summary
- Drift ranks #7 within the AI Support Bots category, maintaining its position month-over-month.
- As of April 2026, 3% of organizations who have a vendor in the AI Support Bots category use Drift: down 2 percentage points from last year.
- Drift has the highest adoption among enterprise companies (18%), compared to mid-market (6%), small-to-medium businesses (2%), and micro-SMB (2%).
- Salesloft
Are businesses buying Drift?
Key stats
3%
arrow_downward2% YoY
Enterprise, 62%
1%
4%
#11
#7
Adoption Rates by company size
| Company size | Adoption rate |
|---|---|
| SMB | 2% |
| Mid-market | 6% |
| Enterprise | 18% |
About Drift
Drift is an AI chat agent platform that engages website visitors through real-time personalized conversations to convert them into qualified sales pipeline.
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Have feedback?About this data
These insights come from Ramp’s procurement and renewal data, built on real-world transactions observed across our platform. Figures represent aggregated observations from Ramp Procurement and Renewals activity.
| Date | New adopter share | Competitor switch rate | Dominant FTE segment | Adoption rate (Enterprise) | Adoption rate (Mid-Market) | Adoption rate (SMB) |
|---|---|---|---|---|---|---|
| Mar 2026 | 1% | 4% | Enterprise, 62% | 18% | 6% | 2% |
| Feb 2026 | 4% | 5% | Enterprise, 64% | 19% | 7% | 2% |
| Jan 2026 | 1% | 6% | Enterprise, 63% | 21% | 7% | 2% |
| Dec 2025 | 2% | 6% | Enterprise, 65% | 24% | 7% | 2% |
| Nov 2025 | 8% | 2% | Enterprise, 65% | 25% | 7% | 2% |
| Oct 2025 | 4% | 3% | Enterprise, 64% | 25% | 7% | 2% |
| Sep 2025 | 1% | 4% | Enterprise, 64% | 29% | 8% | 2% |
| Aug 2025 | 2% | 4% | Enterprise, 64% | 30% | 9% | 3% |
| Jul 2025 | 3% | 4% | Enterprise, 53% | 30% | 9% | 3% |
| Jun 2025 | 8% | 6% | Mid-Market, 48% | 24% | 10% | 3% |
| May 2025 | 5% | 6% | Enterprise, 50% | 21% | 11% | 3% |
| Apr 2025 | 3% | 9% | Enterprise, 51% | 21% | 10% | 3% |
| Mar 2025 | 1% | 13% | Enterprise, 49% | 23% | 11% | 3% |
| Feb 2025 | 7% | 20% | Enterprise, 49% | 25% | 13% | 3% |
| Jan 2025 | 5% | 17% | Enterprise, 54% | 25% | 14% | 3% |
| Dec 2024 | 4% | — | Enterprise, 55% | 27% | 13% | 3% |
| Nov 2024 | 9% | — | Enterprise, 59% | 27% | 13% | 3% |
| Oct 2024 | 7% | — | Enterprise, 49% | 25% | 12% | 3% |
| Sep 2024 | 14% | — | Enterprise, 52% | 18% | 13% | 3% |
| Aug 2024 | 3% | — | Enterprise, 53% | 20% | 12% | 2% |
| Jul 2024 | 4% | — | Enterprise, 53% | 22% | 12% | 3% |
| Jun 2024 | 5% | — | Enterprise, 52% | 22% | 13% | 2% |
| May 2024 | 7% | — | Mid-Market, 64% | 25% | 15% | 3% |
| Apr 2024 | — | — | Mid-Market, 65% | 20% | 18% | 2% |
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