3%
arrow_downward1% YoY
#6
Summary
- Drift ranks #6 within the AI Support Bots category, maintaining its position month-over-month.
- As of July 2026, 3% of organizations who have a vendor in the AI Support Bots category use Drift: down < 1 percentage points from last year.
- Drift has the highest adoption among enterprise companies (18%), compared to mid-market (7%), small-to-medium businesses (2%), and micro-SMB (2%).
- Salesloft
Are businesses buying Drift?
Key stats
3%
arrow_downward1% YoY
Enterprise, 54%
6%
8%
#6
#6
Adoption Rates by company size
| Company size | Adoption rate |
|---|---|
| SMB | 2% |
| Mid-market | 7% |
| Enterprise | 18% |
About Drift
Drift is an AI chat agent platform that engages website visitors through real-time personalized conversations to convert them into qualified sales pipeline.
Similar solutions
Don’t miss key shifts in business spend.
Have feedback?About this data
These insights come from Ramp’s procurement and renewal data, built on real-world transactions observed across our platform. Figures represent aggregated observations from Ramp Procurement and Renewals activity.
| Date | New adopter share | Competitor switch rate | Dominant FTE segment | Adoption rate (Enterprise) | Adoption rate (Mid-Market) | Adoption rate (SMB) |
|---|---|---|---|---|---|---|
| Jun 2026 | 6% | 8% | Enterprise, 54% | 18% | 7% | 2% |
| May 2026 | 5% | 7% | Enterprise, 58% | 16% | 6% | 2% |
| Apr 2026 | 13% | 7% | Enterprise, 62% | 21% | 7% | 2% |
| Mar 2026 | 5% | 8% | Enterprise, 57% | 21% | 6% | 2% |
| Feb 2026 | 6% | 8% | Enterprise, 59% | 17% | 6% | 2% |
| Jan 2026 | 3% | 10% | Enterprise, 58% | 19% | 6% | 2% |
| Dec 2025 | 4% | 10% | Enterprise, 60% | 19% | 6% | 2% |
| Nov 2025 | 12% | 8% | Enterprise, 62% | 21% | 6% | 2% |
| Oct 2025 | 7% | 5% | Enterprise, 60% | 20% | 6% | 1% |
| Sep 2025 | 3% | 5% | Enterprise, 60% | 23% | 7% | 1% |
| Aug 2025 | 2% | 6% | Enterprise, 60% | 23% | 7% | 2% |
| Jul 2025 | 1% | 9% | Enterprise, 51% | 23% | 7% | 2% |
| Jun 2025 | 9% | 11% | Mid-Market, 50% | 20% | 8% | 2% |
| May 2025 | 5% | 5% | Enterprise, 48% | 18% | 8% | 2% |
| Apr 2025 | 3% | 7% | Enterprise, 50% | 18% | 8% | 2% |
| Mar 2025 | — | 8% | Mid-Market, 49% | 18% | 8% | 2% |
| Feb 2025 | 8% | 9% | Mid-Market, 49% | 18% | 9% | 2% |
| Jan 2025 | 8% | 9% | Enterprise, 52% | 17% | 9% | 2% |
| Dec 2024 | 7% | — | Enterprise, 53% | 18% | 8% | 2% |
| Nov 2024 | 6% | — | Enterprise, 56% | 18% | 8% | 1% |
| Oct 2024 | 7% | — | Mid-Market, 51% | 16% | 7% | 2% |
| Sep 2024 | 10% | — | Mid-Market, 49% | 11% | 8% | 1% |
| Aug 2024 | 2% | — | Mid-Market, 49% | 11% | 7% | 1% |
| Jul 2024 | 3% | — | Enterprise, 49% | 12% | 8% | 1% |
Have feedback?
Share your feedback, suggest improvements, or tell us what vendors you'd like to see covered next.