11%
arrow_downward8% YoY
#3
Summary
- Gorgias ranks #3 within the AI Support Bots category, maintaining its position month-over-month.
- As of April 2026, 11% of organizations who have a vendor in the AI Support Bots category use Gorgias: down 8 percentage points from last year.
- Gorgias has the highest adoption among small-to-medium businesses (13%), compared to mid-market (6%), enterprise (3%), and micro-SMB (13%).
- Gorgias key capabilities include AI-powered ticket automation, multichannel customer support integration, and ecommerce platform connectivity, supporting streamlined customer service operations for online retailers.
Are businesses buying Gorgias?
Key stats
11%
arrow_downward8% YoY
SMB, 37%
8%
5%
#4
#5
Adoption Rates by company size
| Company size | Adoption rate |
|---|---|
| SMB | 13% |
| Mid-market | 6% |
| Enterprise | 3% |
About Gorgias
Gorgias is a conversational AI platform that automates customer support and drives sales for ecommerce brands through an intelligent helpdesk, AI agent, and unified messaging system.
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Have feedback?About this data
These insights come from Ramp’s procurement and renewal data, built on real-world transactions observed across our platform. Figures represent aggregated observations from Ramp Procurement and Renewals activity.
| Date | New adopter share | Competitor switch rate | Dominant FTE segment | Adoption rate (Enterprise) | Adoption rate (Mid-Market) | Adoption rate (SMB) |
|---|---|---|---|---|---|---|
| Mar 2026 | 8% | 5% | SMB, 37% | 3% | 6% | 13% |
| Feb 2026 | 8% | 5% | SMB, 37% | 3% | 7% | 14% |
| Jan 2026 | 4% | 5% | SMB, 36% | 4% | 7% | 15% |
| Dec 2025 | 7% | 5% | SMB, 39% | 4% | 9% | 16% |
| Nov 2025 | 8% | 5% | SMB, 39% | 4% | 9% | 17% |
| Oct 2025 | 10% | 5% | SMB, 38% | 4% | 10% | 17% |
| Sep 2025 | 15% | 6% | SMB, 37% | 5% | 10% | 18% |
| Aug 2025 | 8% | 5% | SMB, 36% | 5% | 11% | 19% |
| Jul 2025 | 13% | 5% | Mid-Market, 38% | 5% | 11% | 21% |
| Jun 2025 | 16% | 5% | SMB, 37% | 6% | 12% | 22% |
| May 2025 | 18% | 6% | SMB, 40% | 7% | 11% | 23% |
| Apr 2025 | 14% | 6% | SMB, 40% | 7% | 11% | 23% |
| Mar 2025 | 15% | 7% | SMB, 40% | 0% | 11% | 24% |
| Feb 2025 | 19% | 7% | SMB, 38% | 0% | 11% | 25% |
| Jan 2025 | 18% | 6% | SMB, 38% | 0% | 11% | 26% |
| Dec 2024 | 25% | 7% | SMB, 38% | 0% | 11% | 27% |
| Nov 2024 | 11% | 7% | SMB, 37% | 0% | 10% | 27% |
| Oct 2024 | 12% | 8% | SMB, 41% | 0% | 10% | 29% |
| Sep 2024 | 20% | 4% | SMB, 41% | 0% | 9% | 30% |
| Aug 2024 | 18% | 11% | SMB, 40% | 0% | 10% | 31% |
| Jul 2024 | 30% | 3% | SMB, 40% | 0% | 9% | 33% |
| Jun 2024 | 23% | 4% | SMB, 41% | 0% | 7% | 33% |
| May 2024 | 33% | 5% | SMB, 39% | 0% | 6% | 33% |
| Apr 2024 | 30% | — | SMB, 40% | 0% | 7% | 31% |
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