Gorgias
9%
arrow_upward1% YoY
#4
Summary
- Gorgias ranks #4 within the AI Support Bots category, maintaining its position month-over-month.
- As of March 2026, 9% of organizations who have a vendor in the AI Support Bots category use Gorgias: up 1 percentage point from last year.
- Gorgias has the highest adoption among micro-SMB companies (13%), compared to small-to-medium businesses (11%), mid-market (3%), and enterprise (5%).
- Gorgias key capabilities include AI-powered ticket automation, multichannel customer support integration, and ecommerce platform connectivity, supporting streamlined customer service operations for online retailers.
Are businesses buying Gorgias?
Key stats
9%
arrow_upward1% YoY
SMB, 37%
6%
5%
#5
#5
Adoption Rates by company size
| Company size | Adoption rate |
|---|---|
| SMB | 11% |
| Mid-market | 3% |
| Enterprise | 5% |
About Gorgias
Gorgias is a conversational AI platform that automates customer support and drives sales for ecommerce brands through an intelligent helpdesk, AI agent, and unified messaging system.
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Have feedback?About this data
These insights come from Ramp’s procurement and renewal data, built on real-world transactions observed across our platform. Figures represent aggregated observations from Ramp Procurement and Renewals activity.
| Date | New adopter share | Competitor switch rate | Dominant FTE segment | Adoption rate (Enterprise) | Adoption rate (Mid-Market) | Adoption rate (SMB) |
|---|---|---|---|---|---|---|
| Feb 2026 | 6% | 5% | SMB, 37% | 5% | 3% | 11% |
| Jan 2026 | 8% | 5% | SMB, 36% | 5% | 3% | 11% |
| Dec 2025 | 12% | 5% | SMB, 39% | 5% | 4% | 11% |
| Nov 2025 | 22% | 5% | SMB, 39% | 3% | 4% | 11% |
| Oct 2025 | 10% | 5% | SMB, 37% | 3% | 4% | 9% |
| Sep 2025 | 8% | 6% | Mid-Market, 36% | 3% | 4% | 9% |
| Aug 2025 | 3% | 5% | Mid-Market, 36% | 3% | 4% | 9% |
| Jul 2025 | 9% | 5% | Mid-Market, 39% | 3% | 4% | 10% |
| Jun 2025 | 9% | 5% | Mid-Market, 37% | 3% | 4% | 9% |
| May 2025 | 11% | 6% | SMB, 40% | 3% | 4% | 9% |
| Apr 2025 | 9% | 6% | SMB, 39% | 3% | 4% | 9% |
| Mar 2025 | 7% | 7% | SMB, 40% | 2% | 4% | 9% |
| Feb 2025 | 9% | 6% | SMB, 37% | 2% | 4% | 9% |
| Jan 2025 | 11% | 8% | SMB, 37% | 2% | 4% | 9% |
| Dec 2024 | 11% | 9% | SMB, 37% | 2% | 3% | 9% |
| Nov 2024 | 4% | 9% | SMB, 37% | 2% | 3% | 9% |
| Oct 2024 | 6% | 9% | SMB, 41% | 2% | 3% | 9% |
| Sep 2024 | 6% | 9% | SMB, 40% | 0% | 3% | 9% |
| Aug 2024 | 7% | 10% | SMB, 40% | 0% | 4% | 9% |
| Jul 2024 | 7% | 9% | SMB, 39% | 0% | 3% | 8% |
| Jun 2024 | 8% | 11% | SMB, 40% | 0% | 3% | 9% |
| May 2024 | 8% | 11% | SMB, 39% | 0% | 3% | 8% |
| Apr 2024 | 6% | 13% | SMB, 39% | 0% | 3% | 8% |
| Mar 2024 | 10% | 16% | SMB, 39% | 0% | 3% | 8% |
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