12%
arrow_downward3% YoY
#3
Summary
- Gorgias ranks #3 within the AI Support Bots category, maintaining its position month-over-month.
- As of August 2026, 12% of organizations who have a vendor in the AI Support Bots category use Gorgias: down 3 percentage points from last year.
- Gorgias has the highest adoption among small-to-medium businesses (14%), compared to mid-market (7%), enterprise (6%), and micro-SMB (13%).
- Gorgias key capabilities include AI-powered ticket automation, multichannel customer support integration, and ecommerce platform connectivity, supporting streamlined customer service operations for online retailers.
Are businesses buying Gorgias?
Key stats
12%
arrow_downward3% YoY
Mid-Market, 51%
17%
7%
#3
#5
Adoption Rates by company size
| Company size | Adoption rate |
|---|---|
| SMB | 14% |
| Mid-market | 7% |
| Enterprise | 6% |
About Gorgias
Gorgias is a conversational AI platform that automates customer support and drives sales for ecommerce brands through an intelligent helpdesk, AI agent, and unified messaging system.
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About this data
These insights come from Ramp’s procurement and renewal data, built on real-world transactions observed across our platform. Figures represent aggregated observations from Ramp Procurement and Renewals activity.
| Date | New adopter share | Competitor switch rate | Dominant FTE segment | Adoption rate (Enterprise) | Adoption rate (Mid-Market) | Adoption rate (SMB) |
|---|---|---|---|---|---|---|
| Jul 2026 | 17% | 7% | Mid-Market, 51% | 6% | 7% | 14% |
| Jun 2026 | 10% | 8% | Mid-Market, 52% | 3% | 7% | 15% |
| May 2026 | 19% | 7% | Mid-Market, 51% | 3% | 7% | 15% |
| Apr 2026 | 8% | 7% | Mid-Market, 51% | 3% | 7% | 14% |
| Mar 2026 | 15% | 7% | Mid-Market, 51% | 3% | 7% | 15% |
| Feb 2026 | 7% | 8% | Mid-Market, 50% | 3% | 8% | 15% |
| Jan 2026 | 6% | 8% | Mid-Market, 52% | 4% | 8% | 16% |
| Dec 2025 | 9% | 6% | Mid-Market, 53% | 4% | 9% | 16% |
| Nov 2025 | 4% | 8% | Mid-Market, 53% | 4% | 9% | 16% |
| Oct 2025 | 14% | 7% | Mid-Market, 54% | 4% | 9% | 17% |
| Sep 2025 | 19% | 8% | Mid-Market, 54% | 5% | 10% | 17% |
| Aug 2025 | 5% | 9% | Mid-Market, 53% | 5% | 10% | 17% |
| Jul 2025 | 19% | 6% | Mid-Market, 54% | 5% | 10% | 17% |
| Jun 2025 | 13% | 8% | Mid-Market, 51% | 5% | 10% | 17% |
| May 2025 | 16% | 10% | Mid-Market, 50% | 6% | 9% | 17% |
| Apr 2025 | 12% | 13% | Mid-Market, 50% | 6% | 9% | 17% |
| Mar 2025 | 15% | 14% | Mid-Market, 49% | 6% | 9% | 18% |
| Feb 2025 | 23% | 8% | Mid-Market, 47% | 6% | 9% | 18% |
| Jan 2025 | 27% | 8% | Mid-Market, 45% | 6% | 8% | 18% |
| Dec 2024 | 22% | 11% | Mid-Market, 44% | 6% | 8% | 18% |
| Nov 2024 | 6% | 14% | Mid-Market, 43% | 6% | 8% | 17% |
| Oct 2024 | 10% | 20% | Mid-Market, 42% | 5% | 7% | 18% |
| Sep 2024 | 13% | — | Mid-Market, 42% | 6% | 7% | 18% |
| Aug 2024 | 17% | — | Mid-Market, 40% | 6% | 8% | 19% |
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