10%
arrow_downward8% YoY
#4
Summary
- Gorgias ranks #4 within the AI Support Bots category, down 1 position month-over-month.
- As of May 2026, 10% of organizations who have a vendor in the AI Support Bots category use Gorgias: down 8 percentage points from last year.
- Gorgias has the highest adoption among small-to-medium businesses (12%), compared to mid-market (6%), enterprise (3%), and micro-SMB (12%).
- Gorgias key capabilities include AI-powered ticket automation, multichannel customer support integration, and ecommerce platform connectivity, supporting streamlined customer service operations for online retailers.
Are businesses buying Gorgias?
Key stats
10%
arrow_downward8% YoY
Mid-Market, 48%
2%
3%
#9
#10
Adoption Rates by company size
| Company size | Adoption rate |
|---|---|
| SMB | 12% |
| Mid-market | 6% |
| Enterprise | 3% |
About Gorgias
Gorgias is a conversational AI platform that automates customer support and drives sales for ecommerce brands through an intelligent helpdesk, AI agent, and unified messaging system.
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Have feedback?About this data
These insights come from Ramp’s procurement and renewal data, built on real-world transactions observed across our platform. Figures represent aggregated observations from Ramp Procurement and Renewals activity.
| Date | New adopter share | Competitor switch rate | Dominant FTE segment | Adoption rate (Enterprise) | Adoption rate (Mid-Market) | Adoption rate (SMB) |
|---|---|---|---|---|---|---|
| Apr 2026 | 2% | 3% | Mid-Market, 48% | 3% | 6% | 12% |
| Mar 2026 | 8% | 3% | Mid-Market, 49% | 3% | 6% | 13% |
| Feb 2026 | 8% | 3% | Mid-Market, 49% | 3% | 7% | 14% |
| Jan 2026 | 4% | 4% | Mid-Market, 51% | 4% | 7% | 15% |
| Dec 2025 | 7% | 4% | Mid-Market, 52% | 4% | 9% | 16% |
| Nov 2025 | 8% | 5% | Mid-Market, 53% | 5% | 10% | 17% |
| Oct 2025 | 10% | 6% | Mid-Market, 53% | 5% | 10% | 17% |
| Sep 2025 | 15% | 8% | Mid-Market, 53% | 5% | 10% | 18% |
| Aug 2025 | 7% | 8% | Mid-Market, 53% | 6% | 11% | 18% |
| Jul 2025 | 12% | 9% | Mid-Market, 53% | 6% | 12% | 20% |
| Jun 2025 | 16% | 13% | Mid-Market, 51% | 7% | 12% | 21% |
| May 2025 | 18% | 14% | Mid-Market, 50% | 8% | 11% | 22% |
| Apr 2025 | 13% | 18% | Mid-Market, 60% | 8% | 11% | 23% |
| Mar 2025 | 15% | 13% | Mid-Market, 58% | 0% | 11% | 24% |
| Feb 2025 | 19% | 17% | Mid-Market, 58% | 0% | 11% | 25% |
| Jan 2025 | 19% | 14% | Mid-Market, 55% | 0% | 11% | 26% |
| Dec 2024 | 25% | 20% | Mid-Market, 54% | 0% | 11% | 26% |
| Nov 2024 | 11% | — | Mid-Market, 52% | 0% | 11% | 27% |
| Oct 2024 | 12% | — | SMB, 52% | 0% | 11% | 29% |
| Sep 2024 | 20% | — | SMB, 50% | 0% | 9% | 31% |
| Aug 2024 | 17% | — | SMB, 54% | 0% | 10% | 31% |
| Jul 2024 | 30% | — | SMB, 59% | 0% | 9% | 33% |
| Jun 2024 | 23% | — | SMB, 61% | 0% | 7% | 33% |
| May 2024 | 33% | — | SMB, 58% | 0% | 7% | 33% |
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