3%
arrow_downward1% YoY
#8
Summary
- Kustomer ranks #8 within the AI Support Bots category, maintaining its position month-over-month.
- As of April 2026, 3% of organizations who have a vendor in the AI Support Bots category use Kustomer: down 1 percentage point from last year.
- Kustomer has the highest adoption among mid-market companies (4%), compared to enterprise (3%), small-to-medium businesses (3%), and micro-SMB (2%).
- Kustomer key capabilities include conversational AI automation, omnichannel customer data unification, and intelligent routing workflows, supporting scalable customer service operations.
Are businesses buying Kustomer?
Key stats
3%
arrow_downward1% YoY
Mid-Market, 55%
4%
1%
#6
#9
Adoption Rates by company size
| Company size | Adoption rate |
|---|---|
| SMB | 3% |
| Mid-market | 4% |
| Enterprise | 3% |
About Kustomer
Kustomer provides an AI-powered customer service platform that unifies CRM, omnichannel messaging, and intelligent automation to help businesses deliver faster, more personalized customer experiences.
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Have feedback?About this data
These insights come from Ramp’s procurement and renewal data, built on real-world transactions observed across our platform. Figures represent aggregated observations from Ramp Procurement and Renewals activity.
| Date | New adopter share | Competitor switch rate | Dominant FTE segment | Adoption rate (Enterprise) | Adoption rate (Mid-Market) | Adoption rate (SMB) |
|---|---|---|---|---|---|---|
| Mar 2026 | 4% | 1% | Mid-Market, 55% | 3% | 4% | 3% |
| Feb 2026 | 2% | 1% | Mid-Market, 53% | 3% | 4% | 3% |
| Jan 2026 | 3% | 1% | Mid-Market, 53% | 4% | 4% | 3% |
| Dec 2025 | 2% | 1% | Mid-Market, 56% | 4% | 4% | 3% |
| Nov 2025 | — | 1% | Mid-Market, 55% | 4% | 4% | 3% |
| Oct 2025 | 4% | 1% | Mid-Market, 57% | 4% | 5% | 3% |
| Sep 2025 | 3% | 1% | Mid-Market, 52% | 5% | 5% | 3% |
| Aug 2025 | 2% | 1% | Mid-Market, 51% | 5% | 5% | 3% |
| Jul 2025 | 7% | 1% | Mid-Market, 75% | 5% | 5% | 4% |
| Jun 2025 | 3% | 1% | Mid-Market, 51% | 0% | 5% | 3% |
| May 2025 | 8% | 1% | Mid-Market, 45% | 7% | 4% | 4% |
| Apr 2025 | 1% | 1% | Mid-Market, 45% | 7% | 3% | 4% |
| Mar 2025 | — | 1% | Mid-Market, 45% | 8% | 4% | 4% |
| Feb 2025 | — | 2% | Mid-Market, 50% | 8% | 4% | 5% |
| Jan 2025 | 3% | 2% | Mid-Market, 53% | 8% | 5% | 5% |
| Dec 2024 | 4% | 2% | Mid-Market, 51% | 9% | 6% | 4% |
| Nov 2024 | 2% | 3% | Mid-Market, 52% | 9% | 7% | 5% |
| Oct 2024 | 5% | 2% | Mid-Market, 51% | 8% | 7% | 5% |
| Sep 2024 | 6% | 2% | Mid-Market, 54% | 9% | 8% | 5% |
| Aug 2024 | 3% | 3% | Mid-Market, 58% | 10% | 8% | 5% |
| Jul 2024 | — | — | Mid-Market, 58% | 11% | 9% | 5% |
| Jun 2024 | 5% | — | Mid-Market, 82% | 11% | 10% | 6% |
| May 2024 | — | — | Mid-Market, 81% | 0% | 11% | 7% |
| Apr 2024 | 5% | — | Mid-Market, 80% | 0% | 12% | 7% |
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