1%
0% YoY
#13
Summary
- LivePerson ranks #13 within the AI Support Bots category, down 1 position month-over-month.
- As of October 2026, < 1% of organizations who have a vendor in the AI Support Bots category use LivePerson: down < 1 percentage points from last year.
- LivePerson has the highest adoption among mid-market companies (2%), compared to enterprise (< 1%), small-to-medium businesses (< 1%), and micro-SMB (< 1%).
- LivePerson key capabilities include conversational AI automation, omnichannel messaging integration, and real-time agent handoff, supporting scalable customer service across digital touchpoints.
Are businesses buying LivePerson?
Key stats
1%
0% YoY
Mid-Market, 100%
#13
#13
Adoption Rates by company size
| Company size | Adoption rate |
|---|---|
| SMB | 0% |
| Mid-market | 2% |
| Enterprise | 0% |
About LivePerson
LivePerson provides an enterprise conversational AI platform that enables businesses to deliver AI-powered customer and agent experiences through unified digital channels and voice integration.
About this data
These insights come from Ramp’s procurement and renewal data, built on real-world transactions observed across our platform. Figures represent aggregated observations from Ramp Procurement and Renewals activity.
| Date | New adopter share | Dominant FTE segment | Adoption rate (Enterprise) | Adoption rate (Mid-Market) | Adoption rate (SMB) |
|---|---|---|---|---|---|
| Sep 2026 | — | Mid-Market, 100% | 0% | 2% | 0% |
| Aug 2026 | 1% | Mid-Market, 99% | 0% | 2% | 0% |
| Jul 2026 | — | Mid-Market, 99% | 0% | 2% | 0% |
| Jun 2026 | 1% | Mid-Market, 99% | 0% | 2% | 0% |
| May 2026 | 1% | Mid-Market, 98% | 0% | 2% | 0% |
| Apr 2026 | — | Mid-Market, 99% | 0% | 2% | 0% |
| Mar 2026 | 1% | Mid-Market, 98% | 0% | 2% | 0% |
| Feb 2026 | — | Mid-Market, 98% | 0% | 2% | 0% |
| Jan 2026 | 1% | Mid-Market, 98% | 0% | 2% | 0% |
| Dec 2025 | — | Mid-Market, 98% | 0% | 2% | 0% |
| Nov 2025 | — | Mid-Market, 98% | 0% | 2% | 0% |
| Oct 2025 | — | Mid-Market, 98% | 0% | 2% | 0% |
| Sep 2025 | 1% | Mid-Market, 98% | 0% | 2% | 0% |
| Aug 2025 | 2% | Mid-Market, 98% | 0% | 2% | 0% |
| Jul 2025 | — | Mid-Market, 98% | 0% | 2% | 0% |
| Jun 2025 | 1% | Mid-Market, 97% | 0% | 2% | 0% |
| May 2025 | — | Mid-Market, 98% | 0% | 2% | 0% |
| Apr 2025 | — | Mid-Market, 98% | 0% | 2% | 0% |
| Mar 2025 | — | Mid-Market, 98% | 0% | 2% | 0% |
| Feb 2025 | — | Mid-Market, 98% | 0% | 2% | 0% |
| Jan 2025 | 2% | Mid-Market, 97% | 0% | 2% | 0% |
| Dec 2024 | — | Mid-Market, 97% | 0% | 2% | 0% |
| Nov 2024 | — | Mid-Market, 97% | 0% | 2% | 0% |
| Oct 2024 | — | Mid-Market, 95% | 0% | 2% | 0% |
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