1%
#14
Summary
- Observe.AI ranks #14 within the AI Support Bots category, maintaining its position month-over-month.
- Observe.AI has the highest adoption among mid-market companies (< 1%), compared to enterprise (< 1%), small-to-medium businesses (< 1%), and micro-SMB (< 1%).
- Observe.ai key capabilities include real-time conversation analytics, automated quality management, and AI-powered coaching insights, supporting contact center performance optimization and agent development.
Are businesses buying Observe.AI?
Key stats
1%
Mid-Market, 96%
#14
#14
Adoption Rates by company size
| Company size | Adoption rate |
|---|---|
| SMB | 0% |
| Mid-market | 1% |
| Enterprise | 0% |
About Observe.AI
Observe.AI provides AI agents for customer experience, offering voice and chat-based AI agents, real-time copilots, and conversation intelligence tools for contact centers.
About this data
These insights come from Ramp’s procurement and renewal data, built on real-world transactions observed across our platform. Figures represent aggregated observations from Ramp Procurement and Renewals activity.
| Date | New adopter share | Competitor switch rate | Dominant FTE segment | Adoption rate (Enterprise) | Adoption rate (Mid-Market) | Adoption rate (SMB) |
|---|---|---|---|---|---|---|
| Sep 2026 | — | — | Mid-Market, 96% | 0% | 1% | 0% |
| Aug 2026 | — | — | Mid-Market, 96% | 0% | 1% | 0% |
| Jul 2026 | — | — | Mid-Market, 96% | 0% | 1% | 0% |
| Jun 2026 | — | — | Mid-Market, 96% | 0% | 1% | 0% |
| May 2026 | — | — | Mid-Market, 96% | 0% | 1% | 0% |
| Apr 2026 | — | 1% | Mid-Market, 96% | 0% | 1% | 0% |
| Mar 2026 | 1% | 1% | Mid-Market, 88% | 0% | 1% | 0% |
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