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1%
#12
Summary
- Observe.AI has the highest adoption among mid-market companies (< 1%), compared to enterprise (< 1%), small-to-medium businesses (< 1%), and micro-SMB (< 1%).
- Observe.ai key capabilities include real-time conversation analytics, automated quality management, and AI-powered coaching insights, supporting contact center performance optimization and agent development.
Are businesses buying Observe.AI?
Key stats
1%
Mid-Market, 93%
1%
1%
#12
#11
Adoption Rates by company size
| Company size | Adoption rate |
|---|---|
| SMB | 0% |
| Mid-market | 1% |
| Enterprise | 0% |
About Observe.AI
Observe.AI provides AI agents for customer experience, offering voice and chat-based AI agents, real-time copilots, and conversation intelligence tools for contact centers.
Procure Observe.AI with Ramp
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- Matches POs to invoices automatically
- Manages intake, approvals, and vendor onboarding in one system
- Enforces policy controls before purchases are made
About this data
These insights come from Ramp’s procurement and renewal data, built on real-world transactions observed across our platform. Figures represent aggregated observations from Ramp Procurement and Renewals activity.
| Date | New adopter share | Competitor switch rate | Dominant FTE segment | Adoption rate (Enterprise) | Adoption rate (Mid-Market) | Adoption rate (SMB) |
|---|---|---|---|---|---|---|
| Mar 2026 | 1% | 1% | Mid-Market, 93% | 0% | 1% | 0% |
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