2%
#8
Summary
- PolyAI ranks #8 within the AI Support Bots category, maintaining its position month-over-month.
- PolyAI has the highest adoption among enterprise companies (5%), compared to mid-market (1%), small-to-medium businesses (3%), and micro-SMB (3%).
- PolyAI key capabilities include conversational AI voice assistants, natural language understanding, and omnichannel integration, supporting automated customer service operations.
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Key stats
2%
Enterprise, 57%
3%
4%
#8
#10
Adoption Rates by company size
| Company size | Adoption rate |
|---|---|
| SMB | 3% |
| Mid-market | 1% |
| Enterprise | 5% |
About PolyAI
PolyAI is an enterprise conversational AI platform that delivers lifelike voice agents for customer support across multiple channels in 45+ languages.
About this data
These insights come from Ramp’s procurement and renewal data, built on real-world transactions observed across our platform. Figures represent aggregated observations from Ramp Procurement and Renewals activity.
| Date | New adopter share | Competitor switch rate | Dominant FTE segment | Adoption rate (Enterprise) | Adoption rate (Mid-Market) | Adoption rate (SMB) |
|---|---|---|---|---|---|---|
| Sep 2026 | 3% | 4% | Enterprise, 57% | 5% | 1% | 3% |
| Aug 2026 | 3% | 5% | Enterprise, 60% | 5% | 1% | 3% |
| Jul 2026 | 12% | 3% | Enterprise, 70% | 5% | 1% | 2% |
| Jun 2026 | 24% | 3% | Enterprise, 86% | 6% | 1% | 2% |
| May 2026 | — | — | Enterprise, 86% | 6% | 0% | 0% |
| Apr 2026 | 3% | — | Enterprise, 88% | 6% | 0% | 0% |
| Mar 2026 | — | — | Enterprise, 88% | 6% | 0% | 0% |
| Feb 2026 | 3% | — | Enterprise, 88% | 6% | 0% | 0% |
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