3%
#8
Summary
- PolyAI ranks #8 within the AI Support Bots category, maintaining its position month-over-month.
- PolyAI has the highest adoption among enterprise companies (6%), compared to mid-market (< 1%), small-to-medium businesses (3%), and micro-SMB (4%).
- PolyAI key capabilities include conversational AI voice assistants, natural language understanding, and omnichannel integration, supporting automated customer service operations.
Are businesses buying PolyAI?
Key stats
3%
Enterprise, 70%
23%
3%
#1
#10
Adoption Rates by company size
| Company size | Adoption rate |
|---|---|
| SMB | 3% |
| Mid-market | 1% |
| Enterprise | 6% |
About PolyAI
PolyAI is an enterprise conversational AI platform that delivers lifelike voice agents for customer support across multiple channels in 45+ languages.
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Have feedback?About this data
These insights come from Ramp’s procurement and renewal data, built on real-world transactions observed across our platform. Figures represent aggregated observations from Ramp Procurement and Renewals activity.
| Date | New adopter share | Competitor switch rate | Dominant FTE segment | Adoption rate (Enterprise) | Adoption rate (Mid-Market) | Adoption rate (SMB) |
|---|---|---|---|---|---|---|
| Jul 2026 | 23% | 3% | Enterprise, 70% | 6% | 1% | 3% |
| Jun 2026 | 27% | 3% | Enterprise, 87% | 6% | 1% | 2% |
| May 2026 | — | — | Enterprise, 87% | 6% | 0% | 0% |
| Apr 2026 | 3% | — | Enterprise, 89% | 7% | 0% | 0% |
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