4%
arrow_upward1% YoY
#5
Summary
- Tidio ranks #5 within the AI Support Bots category, maintaining its position month-over-month.
- As of July 2026, 4% of organizations who have a vendor in the AI Support Bots category use Tidio: up < 1 percentage points from last year.
- Tidio has the highest adoption among enterprise companies (6%), compared to mid-market (4%), small-to-medium businesses (4%), and micro-SMB (3%).
- Tidio key capabilities include AI-powered chatbots, live chat support, and automated lead qualification, supporting customer service automation for ecommerce businesses.
Are businesses buying Tidio?
Key stats
4%
arrow_upward1% YoY
Mid-Market, 48%
2%
6%
#8
#7
Adoption Rates by company size
| Company size | Adoption rate |
|---|---|
| SMB | 4% |
| Mid-market | 4% |
| Enterprise | 6% |
About Tidio
Tidio provides an AI-powered customer support platform featuring Lyro, an intelligent agent that resolves customer conversations with live chat, help desk, and automation tools.
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Have feedback?About this data
These insights come from Ramp’s procurement and renewal data, built on real-world transactions observed across our platform. Figures represent aggregated observations from Ramp Procurement and Renewals activity.
| Date | New adopter share | Competitor switch rate | Dominant FTE segment | Adoption rate (Enterprise) | Adoption rate (Mid-Market) | Adoption rate (SMB) |
|---|---|---|---|---|---|---|
| Jun 2026 | 2% | 6% | Mid-Market, 48% | 6% | 4% | 4% |
| May 2026 | 11% | 7% | Mid-Market, 47% | 6% | 4% | 4% |
| Apr 2026 | 11% | 7% | Mid-Market, 45% | 7% | 4% | 4% |
| Mar 2026 | 5% | 8% | Mid-Market, 45% | 7% | 4% | 3% |
| Feb 2026 | 6% | 8% | Enterprise, 44% | 7% | 4% | 3% |
| Jan 2026 | 5% | 8% | Mid-Market, 55% | 7% | 4% | 3% |
| Dec 2025 | 4% | 6% | Mid-Market, 56% | 4% | 4% | 3% |
| Nov 2025 | 8% | 8% | Mid-Market, 55% | 4% | 4% | 3% |
| Oct 2025 | 7% | 7% | Mid-Market, 56% | 4% | 4% | 3% |
| Sep 2025 | 1% | 8% | Mid-Market, 54% | 5% | 4% | 3% |
| Aug 2025 | 4% | 6% | Mid-Market, 54% | 5% | 4% | 3% |
| Jul 2025 | 4% | 6% | Mid-Market, 53% | 5% | 4% | 3% |
| Jun 2025 | 3% | 7% | Mid-Market, 53% | 5% | 4% | 3% |
| May 2025 | 9% | 11% | Mid-Market, 47% | 6% | 4% | 2% |
| Apr 2025 | 5% | 7% | Mid-Market, 51% | 6% | 3% | 2% |
| Mar 2025 | 7% | 8% | Mid-Market, 46% | 6% | 3% | 2% |
| Feb 2025 | — | — | Mid-Market, 46% | 6% | 3% | 2% |
| Jan 2025 | 2% | — | Mid-Market, 49% | 6% | 3% | 2% |
| Dec 2024 | 7% | — | Mid-Market, 47% | 6% | 4% | 2% |
| Nov 2024 | 2% | — | Enterprise, 63% | 6% | 3% | 1% |
| Oct 2024 | 5% | — | Enterprise, 65% | 11% | 3% | 1% |
| Sep 2024 | 3% | — | Enterprise, 66% | 11% | 3% | 1% |
| Aug 2024 | 4% | — | Enterprise, 50% | 11% | 3% | 1% |
| Jul 2024 | 5% | — | Enterprise, 50% | 6% | 3% | 1% |
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