Tidio
1%
arrow_upward1% YoY
#6
Summary
- Tidio ranks #6 within the AI Support Bots category, up 1 position month-over-month.
- As of March 2026, 1% of organizations who have a vendor in the AI Support Bots category use Tidio: up 1 percentage point from last year.
- Tidio has the highest adoption among enterprise companies (2%), compared to mid-market (1%), small-to-medium businesses (1%), and micro-SMB (1%).
- Tidio key capabilities include AI-powered chatbots, live chat support, and automated lead qualification, supporting customer service automation for ecommerce businesses.
Are businesses buying Tidio?
Key stats
1%
arrow_upward1% YoY
Enterprise, 49%
2%
2%
#6
#7
Adoption Rates by company size
| Company size | Adoption rate |
|---|---|
| SMB | 1% |
| Mid-market | 1% |
| Enterprise | 2% |
About Tidio
Tidio provides an AI-powered customer support platform featuring Lyro, an intelligent agent that resolves customer conversations with live chat, help desk, and automation tools.
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Have feedback?About this data
These insights come from Ramp’s procurement and renewal data, built on real-world transactions observed across our platform. Figures represent aggregated observations from Ramp Procurement and Renewals activity.
| Date | New adopter share | Competitor switch rate | Dominant FTE segment | Adoption rate (Enterprise) | Adoption rate (Mid-Market) | Adoption rate (SMB) |
|---|---|---|---|---|---|---|
| Feb 2026 | 2% | 2% | Enterprise, 49% | 2% | 1% | 1% |
| Jan 2026 | 1% | 2% | Mid-Market, 45% | 2% | 1% | 1% |
| Dec 2025 | 1% | 2% | Mid-Market, 45% | 1% | 1% | 1% |
| Nov 2025 | 2% | 2% | Mid-Market, 45% | 1% | 1% | 1% |
| Oct 2025 | 1% | 2% | Mid-Market, 55% | 1% | 1% | 1% |
| Sep 2025 | 0% | 2% | Mid-Market, 54% | 1% | 1% | 1% |
| Aug 2025 | 1% | 1% | Mid-Market, 54% | 1% | 1% | 1% |
| Jul 2025 | 1% | 1% | Mid-Market, 51% | 1% | 1% | 1% |
| Jun 2025 | 1% | 1% | Mid-Market, 50% | 1% | 1% | 1% |
| May 2025 | 2% | 1% | Mid-Market, 44% | 2% | 1% | 1% |
| Apr 2025 | 2% | 1% | Mid-Market, 47% | 2% | 1% | 1% |
| Mar 2025 | 2% | 1% | Mid-Market, 43% | 2% | 1% | 1% |
| Feb 2025 | — | 1% | Mid-Market, 43% | 2% | 1% | 1% |
| Jan 2025 | 1% | — | Mid-Market, 45% | 2% | 1% | 1% |
| Dec 2024 | 2% | — | Mid-Market, 43% | 2% | 1% | 1% |
| Nov 2024 | 1% | — | Enterprise, 57% | 2% | 1% | 0% |
| Oct 2024 | 2% | — | Enterprise, 59% | 4% | 1% | 0% |
| Sep 2024 | 1% | — | Enterprise, 61% | 4% | 1% | 0% |
| Aug 2024 | 2% | — | Enterprise, 44% | 4% | 1% | 0% |
| Jul 2024 | 2% | — | Enterprise, 45% | 2% | 1% | 0% |
| Jun 2024 | — | — | Enterprise, 46% | 3% | 1% | 0% |
| May 2024 | — | — | Enterprise, 46% | 3% | 1% | 0% |
| Apr 2024 | 1% | — | Enterprise, 48% | 3% | 1% | 0% |
| Mar 2024 | — | — | Enterprise, 50% | 3% | 1% | 0% |
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