The procure-to-pay overhaul at Crossings Community Church that cut AP workload by 75%
“When looking for a procure-to-pay solution we wanted to make everyone's life easier. We wanted a one-click type of solution, and that's what we've achieved with Ramp.”
Finance Invoice & Expense Coordinator, Crossings Community Church
Mandy Mobley manages procurement, invoices, and vendor payments for Crossings Community Church, a multi-location nonprofit serving thousands of people across Oklahoma. Before Ramp, that workload ran to 40 hours a week. Now it runs closer to 10. What changed was not just the tools. It was the entire workflow, from the moment a purchase is requested to the day a vendor gets paid.
Hundreds of checks, limited reporting, and a process that had outgrown its tools
For years, Crossings Community Church managed procurement and payments through a combination of traditional banking and Concur. The setup served its purpose. But Crossings runs across multiple locations, processing thousands of purchases each year for worship operations, community clinics, and volunteer outreach. At that scale, granular spend data and a fully auditable workflow are not optional. They are the standard the organization holds itself to.
"Everybody does procurement differently. We're a nonprofit. Procurement needs to be transparent and customizable for audit purposes."
— Mandy Mobley, Finance Invoice & Expense Coordinator
Audit readiness was one dimension of the challenge. The day-to-day operations were another. Concur's customization constraints made coding and editing time-consuming. Reporting was slow to produce. And because check payments were not automated, Mandy was processing hundreds of checks by hand each week, across purchasing, accounts payable, and vendor payments. Every task that could have moved through a workflow was instead moving through Mandy.
One platform to automate everything from requisition to payment
Crossings Community Church brought Ramp in to run the full procurement workflow, from purchase request to vendor payment. Bill Pay was the primary driver — Crossings was entitled to it on day one, and it immediately addressed the most time-consuming part of Mandy's week: hundreds of manual checks that Concur had no way to automate.
“We brought on Ramp for the Bill Pay,” says Mandy. “I had to cut hundreds of checks each week, because Concur didn’t offer this payment method. With Ramp, check payments are fully automated. On top of that, Ramp’s cards had cashback and rewards. That was a huge selling feature for us.”
With bill payments automated, Crossings extended the same infrastructure to the full procurement cycle. Ramp's procurement tools let the team automate requisition approvals, purchase order matching, and vendor renewals, giving Mandy direct control over every step from request to payment.
Corporate cards with a built-in financial return
Corporate cards came next. Once the bill pay and procurement workflow was running, Crossings added Ramp cards across the team, bringing spending controls on top of the procurement foundation already in place. The cards also introduced a financial return that Concur never offered. With cashback on all card spend, every purchase made on a Ramp card now puts money back into the organization.
25+ hours freed, real-time budgets, and an audit trail that's always ready
The most significant change has been time. By automating the full procure-to-pay cycle, Mandy and the team have reduced the AP workload by 75%, and notice it every week.
“Me specifically? I am saving so much time. I used to work 40 hours a week just on these tasks before Ramp, and now I spend only 10 to 15 hours on them. It’s freed up time for more projects.”
— Mandy Mobley, Finance Invoice & Expense Coordinator
Automated invoicing at scale
With procurement and payment running through Ramp, the team processes an average of 80 to 100 invoices per week, consistently and without added headcount. The same infrastructure handles vendor management: contracts surface for renewal, cost comparisons are easy to pull up, and Mandy can find what she needs for any vendor without a lengthy search.
"Thanks to Ramp, I can review questions about specific invoices, and it'll probably take me a matter of hours as opposed to weeks."
— Mandy Mobley, Finance Invoice & Expense Coordinator
Budget visibility that actually helps
Before Ramp, budget reports ran on a lag and were difficult to keep accurate. Now the entire organization has a current view of cash flow. The communications team can see what has been spent, by whom, and against which budget, without waiting on a manual report.
"Before, the manual reporting processes meant that the budget reports were never accurate and always delayed. Now our communications team has a broader, more accurate view of everything, such as staff and vendors."
— Mandy Mobley, Finance Invoice & Expense Coordinator
A card program that pays back
The card program added a financial dimension the P2P workflow alone could not. Since switching to Ramp, Crossings has earned nearly six figures in cashback, money that flows directly back to the organization. Combined with time savings and efficiency gains across the full bill pay and procurement cycle, Ramp's platform calculates more than $538,000 in total financial savings for Crossings to date.
With sharper financial visibility, accurate budgets, and cashback earned, Crossings can forecast more accurately, plan programming with confidence, and walk into any audit with everything in order. The mission stays the same. Ramp gave the finance team the capacity to serve it better.
