Ramp Roundup: Q4 2024 product releases

Finance teams still spend the bulk of their week on work nobody hired them to do: chasing receipts, reviewing out-of-policy trips after the card's already been swiped, coding 50-line bills one at a time, and exporting stale ERP data to answer a question the CFO needed yesterday.

Ramp customers saved over $2 billion and 20 million hours of manual work in 2024. Both figures more than doubled from prior years. Here's what drove those numbers across spend, travel, procurement, bill pay, reporting, and integrations, and what you can turn on right now.

Top 5 takeaways from the session

1. Ramp customers saved $2B+ and 20M+ hours in 2024

Ramp measures success by two metrics above all others: how much time and money it returns to you. In 2024, those numbers more than doubled, powered by 200+ product releases, two new product lines (Ramp Travel and Ramp Procurement), and the App Center hub for over 200 integrations.

2. Policy at booking saves $145 per flight

If you book on Ramp Travel with an enforced policy, you'll save an average of $145 per flight compared to booking without one. The pattern holds at every tier: no policy saves the least, policy without booking enforcement saves more, and policy with enforced booking on Ramp saves the most.

Right now, one in four trips violates flight or hotel policy limits, with an average overspend of $550. For a 200-trip-per-year company, that's roughly $46,000 in avoidable waste before you count the admin time to clean it up.

3. New transaction review cut approval time 30%

Ramp rebuilt the admin review surface so you can jump between transactions from a left-hand list without navigating in and out of each detail view. Every transaction shows who owns the next action, and flags are specific and actionable, not just "flagged by manager."

The result: 30% faster approvals. Pair that with mailbox receipt integrations, which now drive half of all receipt automations on the platform, and most expense to-dos disappear before anyone touches them.

4. Procurement hit $950M+ in PO volume in year 1

Ramp Procurement launched in January and processed $950M+ in PO volume across 600+ businesses by year end. The Q4 2024 additions worth turning on now are change orders, which let employees submit changes against existing POs, and vendor onboarding, which prompts Ramp to email the vendor for payment and tax details during the approval flow. The request can't advance until forms are complete.

Custom forms, including security questionnaires for software vendors, ship in Q1.

5. AI reporting is free for every Ramp customer

You now get custom reports, dashboards, and an AI analyst that takes a typed question and generates the report, all free. The audit log and the upcoming real-time budgeting feature are Ramp Plus.

A good way to roll this out is to start with the default spend, process, and compliance dashboards. Then build custom dashboards for the questions you're currently answering with ERP exports.

Why does Eric Glyman measure Ramp in time and money saved?

Every feature below is measured by what it takes off your plate, not by what it adds to the product. That framing matters because it keeps the focus on outcomes you actually feel: $145 saved per flight, 30% faster approvals, receipts captured before you even think about them.

The common thread is automation that happens before the manual work would otherwise start: policy enforcement at the point of booking, vendor onboarding inside the approval flow, receipt capture triggered by the merchant, and AI-generated memos populated by calendar context. Each one removes a step you'd otherwise handle by chasing, coding, or reconciling.

The technique that makes all 6 surfaces work

Every Ramp product follows the same pattern which is to catch the work before it hits your desk.

1. Identify the moment the manual work would start: For expenses, that's the swipe. For travel, the search. For procurement, the intake request. For AP, the invoice arrival. For reporting, the CSV export.
2. Insert the automation one step earlier: Auto-generate the e-receipt at the merchant. Enforce policy in the booking flow. Email the vendor for tax forms during approval. OCR the invoice on receipt. Run the report from live data.
3. Make the fallback a single response, not a form: If Ramp needs your input, it asks one SMS question. Reply with context and Ramp fills the memo and accounting codes. Reply "oops" and finance gets notified the receipt is lost.
4. Block the next step until upstream is clean: You can configure vendor onboarding to require complete forms before the procurement request advances. Bill pay can require a designated payer to release funds even after full approval.

The whole product is built so that the work you used to do at the end is done for you at the start. A good place to begin is the Ramp App Center: turning on the mailbox receipt integration and the Google Calendar integration alone will capture roughly half of the receipt and context work currently running through your team.

Spend management: Swipe and you're done

Your employees weren't hired to do expenses. Every minute they spend submitting receipts, writing memos, or correcting coding is a minute they're not doing the work you actually hired them for.

"Our ultimate goal is for employees is that they swipe and they're done. We want to get employees back to the work that actually matters as quickly as possible. They were not hired to do expenses."

What shipped in 2024

Ramp's spend team shipped a dozen automations and AI integrations this year. Here's what you get:

• Auto-generated e-receipts on any transaction, no photo needed
• Merchant-level auto-capture from United Airlines, Square, Walmart, and more
• Suggested memos in one click, plus recurring memos for repeat transactions from the same vendor
• A Google Calendar integration that pulls meeting context into the suggested memo, auto-adds attendees, and auto-matches the transaction to the right budget
• A single SMS reply that fills memo and accounting codes, with accuracy that now beats manual input
• An "oops" reply that flags lost receipts to finance instantly
• An 80%-of-funds warning before the card declines, so there are no surprises at checkout
• Manager approvals on the go in the mobile app, plus a home-screen widget for available funds

How it protects you

Mailbox integrations launching in 2025 come with admin-controllable exclusions. You'll be able to exclude executives, restrict to specific vendors, or block keywords so you can adopt the automation without surfacing sensitive receipts.

See it in action

Mileage reimbursements got rebuilt around GPS. Open the Ramp mobile app, tap to start tracking, and a live widget shows your mileage climbing. Close the app and the iOS home-screen widget confirms it's still recording. Tap stop and the entire reimbursement form auto-completes from the route.

Travel: Enforce policy before booking

One in four business trips violates flight or hotel policy limits, with an average overspend of $550 per trip. For a 200-trip-per-year company, that's $46,000 in avoidable waste before you count the admin time to clean it up.

"Before joining Ramp, I used to travel two times per week for work, and I can't count how many times I've been unsure about policy and just made a booking and, you know, ask forgiveness rather than permission. And I wouldn't be surprised if your employees are doing the same."

Reviewing those transactions after the fact doesn't recover the money.

What shipped in 2024

Ramp Travel launched in June with full Priceline inventory, policies defined and enforced at the time of booking, and automated expense reporting through the trip. Since launch, the team shipped 15 meaningful improvements:

• Multiple travel policies scoped by department, location, level, or individual user. Your execs can fly business. Sales can book last-minute. Everyone else follows the standard policy.
• Delegate bookings was the most-requested feature. Your assistants can book and manage travel on behalf of executives without commingling funds. Spend stays attributed to the right person, and your reporting stays clean.
• Market rate adjustments that dynamically scale max flight and hotel prices by route and date
• GSA-based per diem flagging with three modes: strict (use GSA as is), recommended (15% above GSA), or flexible

The savings data

If you book on Ramp Travel with an enforced policy, you'll save an average of $145 per flight compared to booking without one. Savings increase as you go from no policy, to policy without enforcement, to policy with enforced booking on Ramp.

What's coming in 2025

Guest bookings go to alpha this month. Car rentals ship in Q1: rentals are part of 20% of trips. Group trips land in H1 2025, with estimated trip funds, attendee invites, booking-progress tracking, and reminders so last-minute bookings don't blow the budget.

Procurement: Approve everything, including the vendor

Uncontrolled spending compounds as you grow. A typical small business procures around 50 software tools, while an enterprise procures thousands. Without a procurement process, you see the spend after it's already committed.

"Organizations are continually losing out on savings due to poor procurement practices or really just not having a procurement process at all."

What shipped in 2024

Ramp Procurement launched in January with three goals: a simple intake experience employees actually use, full approval coverage to eliminate unauthorized spend, and the earliest possible visibility for your finance and procurement teams.

Here's what rolled out through the year:

• Q2: AI auto-matching of invoice and PO line items
• Q3: Three-way match, which lets you receive PO inventory line items inside Ramp so your AP team has documented confirmation before any bill is paid. AI intake that reads a dropped contract and fills in the request form.
• Q4: Change orders (employees submit PO change requests) and vendor onboarding (Ramp automatically emails the vendor for payment and tax details inside the approval flow)

How it protects you

The completion-required setting on vendor onboarding prevents the procurement request from advancing until every required form is submitted. That's how you avoid the common pattern of approving a PO and then chasing the vendor for tax forms for 2 weeks.

See it in action

In a live demo, a vendor onboarding flow on an NV Consulting procurement request showed the spend program configured with payment-details and tax-details forms. From the request view, you could see which forms the vendor had completed (payment details submitted) and which were still outstanding (tax details). The vendor sees the same view through Ramp's vendor portal.

By the numbers

Ramp Procurement processed $950M+ in PO volume across 600+ businesses in year one. If you're routing purchases through Ramp, you're joining a system already running at scale.

What's coming in 2025

Custom vendor forms (including security questionnaires) in Q1, plus DocuSign, Jira, and Sage integrations, dedicated contract renewal workflows, parallel approval paths, an Amazon punch-out, PO prepayments, and NetSuite item-receipt sync.

Bill pay: AP that gets in front of the work

If you haven't adopted AP automation software yet, you're in the majority: fewer than one in three businesses have. That means manual line-item coding, sync conflicts, and downloaded payment files are still the daily reality for most AP teams.

"Imagine manually coding 50+ line items over and over again. And it really just highlights what a massive opportunity we have in front of us to save businesses time and money."

What shipped in 2024

Ramp Bill Pay launched in December 2021, but 2024 was its biggest year yet: 20+ major updates, 4x growth in payment volume, and 6,000 new customers.

• Payment approval step: Separates payment authorization from bill approval. Even fully approved bills require a designated payer to manually release funds. Built for separation-of-duties controls.
• Digital W-9 capture: Your vendors drag and drop the W-9 into the tax request. Ramp OCRs the form, pulls EIN and tax classification, and syncs everything back.
• Vendor two-way sync (in beta): Pushes tax info collected in Ramp into your accounting system. No more CSV download-and-reupload every tax season.
• Bulk actions: You can apply a coding update across 50 bills in a single click instead of editing each one.

How it protects you

The payment approval step gives you a designated payer rule where full approval doesn't equal funds released. A named individual still has to click release. If you're building SOX-style controls, that's the separation of duties you were previously enforcing through manual process.

What's coming in 2025

Here's what's shipping:

• A smart inbox: An AI layer on your AP email inbox that pings employees for missing info, responds to vendors, and organizes vendor data
• End-to-end 1099 filing workflow that requires W-9 collection at payment, tracks 1099-eligible spend, issues and files 1099s at year end, and syncs data to your accounting system for permanent storage
• A cash flow management dashboard that surfaces optimizations, including alerts when a vendor accepts credit card
• AR capabilities in the vendor portal so vendors can invoice you directly through Ramp

Reporting: Type the question, get the report

More than 40% of companies struggle with data accuracy in financial reporting. The cause is usually the workflow itself: you export from multiple sources, clean and normalize, and by the time you're done, the data's stale.

"With more than forty percent of companies struggling with data accuracy, our team's mission is to give you the freshest data for visibility over your entire financial operations."

What shipped in 2024

The revamped reporting tab launched earlier in 2024 with default dashboards on spend, process, and compliance. You now also get custom reports and dashboards.

Every custom accounting field you've imported into Ramp from NetSuite, QBO, or another ERP is available. You can view data at the line-item level across card transactions, reimbursements, and bill pay.

The AI analyst

Type a question into the Ramp search and Ramp generates the report. In a live demo, the prompt was:

"Which department spent the most on travel in the last 30 days?"

Ramp pulled in travel-related GL categories (airlines, car rentals, lodging, miscellaneous travel), filtered to paid transactions, and ranked departments: engineering came out on top. The follow-up prompt:

"What contributed to most of the engineering team travel spend?"

Ramp drilled into the engineering subset and surfaced the vendor breakdown, with Airbnb as the top line. That gives you a concrete starting point, whether that means renegotiating, switching to a preferred hotel partner, or setting a new policy for extended stays.

Licensing

Default dashboards, custom dashboards, and AI reporting are free for every Ramp customer. The audit log is a Ramp Plus feature, currently in alpha. Real-time budgeting will be Ramp Plus when it ships.

The audit log

It tracks every action taken in Ramp with filters for who, role, and event. It's built for external auditors, approval workflow audits, SOX compliance, employee questions on specific transactions, and ATO investigations. Currently in alpha: Ramp Plus customers can request access through their account manager.

What's coming in 2025

Dashboard sharing (upward to a CFO or sideways to a department lead), along with smart triggers for recurring or rule-based delivery. You'll also get real-time budget tracking against spend at any grain (GL category, department, class) across all spend types, including bill pay and POs.

Integrations and the App Center

Your company probably uses 100+ software tools, and your finance team sits at the center of all of them. When Ramp asks customers what would save the most time, integrations are the number-one answer.

What shipped in 2024

Ramp shipped 30+ new integrations in 2024, more than doubling the count since January. Headliners include Microsoft Dynamics, Workday, Acumatica, Google Calendar, and Microsoft Excel.

In October, the team launched the Ramp App Center, a single hub inside Ramp where you can browse by category, see personalized recommendations, view connected apps, and submit requests for integrations that don't yet exist.

Build your own

For the first time, Ramp opened the App Center to partners and customers to build their own integrations, with 75+ partners and counting.

"Maybe the most exciting part of the App Center for us is that for the first time ever, we're actually opening the doors for partners and customers to build their own integrations, which can be distributed, listed on the App Center, and then installed by any other Ramp customer."

Developers can go to developer.ramp.com, get the toolkit, build on Ramp's public API, and submit for App Center listing.

What should your team turn on first?

1. Open the Ramp App Center: Turn on the mailbox receipt integration and the Google Calendar integration. Mailbox integrations now drive half of all receipt automations on the platform. The calendar integration auto-fills memos, attendees, and budget matching for any transaction that lines up with a meeting. Both are admin toggles.
2. If you're on Ramp but not on Ramp Plus: Start the 30-day free Ramp Procurement trial. Configure one spend program (start with software) and route every new software request through it for a quarter.
3. Not on Ramp yet? See how much time and money you could save with a demo.