1%
0% YoY
#6
Summary
- Close ranks #6 within the CRM category, maintaining its position month-over-month.
- As of August 2026, < 1% of organizations who have a vendor in the CRM category use Close: down < 1 percentage points from last year.
- Close has an adoption rate of < 1% across all FTE segments (micro-SMB, small-to-medium businesses, mid-market, and enterprise).
- Close key capabilities include built-in calling and email, sales pipeline management, and workflow automation, supporting inside sales teams with an all-in-one selling platform.
Are businesses buying Close?
Key stats
1%
0% YoY
Mid-Market, 44%
1%
1%
#6
#6
Adoption Rates by company size
| Company size | Adoption rate |
|---|---|
| SMB | 1% |
| Mid-market | 1% |
| Enterprise | 1% |
About Close
Close is a sales CRM built for inside sales teams that combines calling, emailing, and pipeline management in one platform. It helps sales reps close deals faster with built-in communication tools and workflow automation.
About this data
These insights come from Ramp’s procurement and renewal data, built on real-world transactions observed across our platform. Figures represent aggregated observations from Ramp Procurement and Renewals activity.
| Date | New adopter share | Competitor switch rate | Dominant FTE segment | Adoption rate (Enterprise) | Adoption rate (Mid-Market) | Adoption rate (SMB) |
|---|---|---|---|---|---|---|
| Jul 2026 | 1% | 1% | Mid-Market, 44% | 1% | 1% | 1% |
| Jun 2026 | 0% | 1% | Mid-Market, 44% | 1% | 1% | 1% |
| May 2026 | 0% | 1% | Mid-Market, 44% | 1% | 1% | 1% |
| Apr 2026 | 0% | 1% | Mid-Market, 43% | 1% | 1% | 1% |
| Mar 2026 | 1% | 1% | Mid-Market, 43% | 1% | 1% | 1% |
| Feb 2026 | 1% | 1% | Mid-Market, 44% | 1% | 1% | 1% |
| Jan 2026 | 1% | 1% | Mid-Market, 45% | 1% | 1% | 1% |
| Dec 2025 | 1% | 1% | Mid-Market, 46% | 1% | 1% | 1% |
| Nov 2025 | 0% | 1% | Mid-Market, 46% | 1% | 1% | 1% |
| Oct 2025 | 1% | 2% | Mid-Market, 53% | 1% | 1% | 1% |
| Sep 2025 | 1% | 2% | Mid-Market, 51% | 1% | 1% | 1% |
| Aug 2025 | 1% | 2% | Mid-Market, 61% | 1% | 1% | 1% |
| Jul 2025 | 0% | 2% | Mid-Market, 61% | 0% | 1% | 1% |
| Jun 2025 | 1% | 2% | Mid-Market, 62% | 0% | 1% | 1% |
| May 2025 | 1% | 1% | Mid-Market, 62% | 0% | 1% | 1% |
| Apr 2025 | 0% | 1% | Mid-Market, 63% | 0% | 1% | 1% |
| Mar 2025 | 0% | 1% | Mid-Market, 64% | 0% | 1% | 1% |
| Feb 2025 | 1% | 1% | Mid-Market, 66% | 0% | 1% | 1% |
| Jan 2025 | — | 1% | Mid-Market, 66% | 0% | 1% | 1% |
| Dec 2024 | 1% | 1% | Mid-Market, 65% | 0% | 1% | 1% |
| Nov 2024 | 1% | 1% | Mid-Market, 64% | 0% | 1% | 1% |
| Oct 2024 | 1% | 1% | Mid-Market, 63% | 0% | 1% | 1% |
| Sep 2024 | 0% | 1% | Mid-Market, 62% | 0% | 1% | 1% |
| Aug 2024 | 0% | 1% | Mid-Market, 60% | 0% | 1% | 1% |
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