What is an ACH hold? Understanding why it happens

Managing automated clearing house (ACH) payments can sometimes come with unexpected hurdles—like an ACH hold. Whether it’s a vendor payment or direct deposit, knowing why holds happen and how to navigate them can help your business manage these delays effectively.

In this guide, we’ll break down the key reasons ACH holds occur, how long they typically last, and what steps you can take to minimize their impact on your business.

What is an ACH hold, and how does it affect businesses?

An ACH hold temporarily pauses access to funds during a transaction, allowing banks to verify details and ensure secure processing. You’ll often see an ACH hold listed in your bank account for pending payments (ACH credit) or direct deposits (ACH debit) that are still in process but likely to execute soon.

ACH holds are a routine occurrence for any transaction that takes place over the ACH network, governed by the regulatory body Nacha. But for businesses, these holds can create ripple effects, from delayed payments to cash flow disruptions. They may even impact vendor relationships or payroll schedules if they’re not managed effectively.

Why do ACH holds happen?

ACH holds are part of the ACH network’s operating rules to prevent errors, fraud, and compliance issues. Here are the most common triggers:

• Verification checks: Ensuring account and routing details are accurate
• Fraud prevention: Monitoring for unusual payment patterns or large transactions
• Processing schedules: Delays caused by weekends, holidays, or batch processing
• Payment history: A record of disputes or chargebacks can increase the likelihood of a hold

By understanding these factors, businesses can anticipate potential holds and take steps to prevent them.

How long does an ACH hold last?

ACH holds typically last 1–3 business days. While they sometimes settle on the next business day, it ultimately depends on a few factors:

• Timing of initiation: Transactions initiated before the bank’s cutoff time process faster
• Bank schedules: Some financial institutions and payment processors batch-process payments multiple times a day, while others only do so once daily
• Transaction type: Same-day ACH payments shorten payment processing times but may come with additional fees

Timing matters. Double-checking payment details and scheduling transfers during optimal windows can reduce delays and keep operations running smoothly.

How ACH holds impact your business

ACH holds are more than just a minor delay. They can directly affect your business’s cash flow, payment schedules, and operations. The impact isn’t all bad, though—they also help mitigate risk. Here’s how they might affect your day-to-day accounts payable processes:

• Delayed access to funds: Holds can extend typical processing times, temporarily pausing access to transferred amounts
• Cash flow disruptions: Holds can affect vendor payments, payroll, or other operational expenses
• Enhanced security: Holds help reduce risks of insufficient funds, fraud, or unauthorized transactions

What to do if you encounter an ACH hold

Encountering an ACH hold can be frustrating, but since it’s a normal part of the ACH processing workflow, resolving it is often straightforward. Here’s what your business can do to address delays and get payments back on track:

1. Track the transaction: Use your bank’s online tools to monitor the status and expected settlement date
2. Verify payment details: Double-check routing and account information for accuracy
3. Contact your bank: If the hold persists or seems unwarranted, speak with your bank to clarify the reason and resolve the issue

Clear communication and accurate payment details are your best tools for minimizing disruptions.

Can an ACH transfer be rejected?

Yes, ACH transfers may be rejected for reasons like:

• Insufficient funds: The sender doesn’t have enough money in their account
• Incorrect account details: Mismatched or invalid account and routing numbers
• Blocked transactions: Regulatory or security issues flagged during processing

Rejected transactions are returned to the sender and often incur fees. To avoid this, ensure you’re using a Nacha-compliant ACH authorization form and that all the payment details on the form are correct before initiating transfers.

Distinguishing between a pending and a rejected transaction is also critical. Pending transactions require time to clear, while rejections indicate a failure that needs immediate correction.

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Unauthorized ACH holds: What businesses should know

An unauthorized ACH hold occurs when a payment is disputed or incorrectly flagged. These can impact cash flow management and require direct resolution. Common causes include:

• Incorrect transaction details: Mistakes in routing or account numbers trigger holds
• Disputed payments: Customer disputes lead to temporary holds while claims are investigated
• Suspicious activity: Unusual payment patterns prompt additional ACH verification

How to resolve or cancel an ACH hold

If you encounter an ACH hold, here’s how to address it:

• Contact your bank: Customer service can explain the reason for the hold and outline the steps to resolve it
• Request a cancellation: If the electronic funds transfer (EFT) hasn’t yet been processed, you may be able to cancel it
• Initiate a reversal: If the transaction is completed and an error is discovered, work with your financial institution to initiate a reversal (if possible)

Should you consider an ACH hold reversal?

An ACH reversal cancels a completed transaction but must meet specific requirements:

• Timing: Reversals must be requested within five business days of the original payment
• Valid reasons: Duplicate payments, incorrect amounts, or wrong recipient details qualify for reversals
• Full amount only: Partial refunds aren’t allowed

Reversals require close coordination with your bank to ensure compliance with ACH network rules.

See real-time status for all your ACH payments with Ramp

Effectively managing vendor payments is the foundation of any successful AP process. Whether you’re making electronic payments via ACH, writing out paper checks, or using any other payment method, knowing the status of all your outgoing payments is crucial.

Ramp’s AP automation software gives you real-time visibility into all your outstanding invoices and where they’re at in the payment cycle, helping you manage cash flow strategically. Make payments via ACH, check, credit card, or wire transfer while enjoying zero processing fees on domestic bill payments.

Learn more about how Ramp Bill Pay helps you handle a month’s worth of payments in minutes.

This post includes general information about ACH payments. For help with ACH functionality specific to Ramp, visit Ramp Support for more details.