Intercom is a customer messaging platform that provides businesses with a suite of communication tools to connect with their customers more effectively. Their mission is to enable companies to create meaningful relationships with their customers through personalized and timely interactions.
- Intercom Messenger: A live chat tool that allows businesses to engage with website visitors and customers in real-time.
- Product Tours: A feature that helps onboard users by providing step-by-step guides and tutorials within the app.
- Message Composer: A messaging tool that enables businesses to send targeted, personalized messages to specific customer segments.
- Mobile Apps: Intercom offers mobile applications for iOS and Android, allowing businesses to communicate with their customers on the go.
- Operator: A chatbot that can handle routine customer queries, freeing up human customer support agents to focus on more complex issues.