Twilio is a cloud communications platform that enables developers to communicate with their clients at any time, from any location, and on any device. The company specializes in API-based communication services that allow businesses to incorporate different communication channels into their applications, such as voice, video, messaging, and email. Twilio also offers a range of pre-built integrations that simplify development and accelerate time-to-market for businesses seeking to improve their customer experience. Twilio provides a variety of products and services that businesses can utilize to improve the communication experience for their clients.
The top 5 products and services offered by Twilio include:
- Programmable messaging: This service lets businesses build customized omnichannel messaging experiences that engage customers via SMS, WhatsApp, Facebook Messenger, and others.
- Programmable voice: This product allows businesses to add voice-based communication capabilities to their applications, enabling engagement through inbound and outbound calls.
- Video communications: Twilio's Video API allows businesses to add video functionality to apps, making it possible to conduct video chat, conference, and group calls.
- Email API: This service enables businesses to incorporate emails into their applications, making it possible to send and receive transactional emails.
- Flex: Twilio's Flex is a programmable Contact Center Platform designed to integrate all channels of communication within a single customer service platform.