Ideally, expense reimbursement policies deter fraud and reduce business spend. But the truth is, it bogs down employees with confusing processes and personal financial repercussions. To avoid this, you should prioritize creating an expense reimbursement process that’s clear, quick, and efficient for both you and your employees.
Below we offer some best practices for creating a fair and easy-to-use employee reimbursement policy—plus one way to reap the benefits of a policy with none of the downsides.
What is an expense reimbursement policy?
A reimbursement policy lays out the guidelines and processes employees must follow to get reimbursed for out-of-pocket business expenses.
This document sets expectations on what expenditures will and will not be reimbursed, and reassures employees that their purchases will be paid back in a timely manner. Additionally, reimbursement policies help you minimize expense fraud and document deductible business expenses for tax time.
What’s considered a reimbursable business expense?
Reimbursement policies are generally left up to companies to decide because necessary expenses differ between businesses and even between roles in the same organization.
With that said, here are some business expense categories you’ll find in most reimbursement policies.
Business travel
Travel expenses incurred on business trips typically make up most of a company’s employee reimbursements. As a result, organizations often have a separate T&E reimbursement policy document just for this expense category.
This includes airline tickets, hotel accommodations, rental cars, taxi fares, and even parking fees. Mileage reimbursements for employees using their personal vehicle for work-related travel—even for trips to and from the office supply store—also fall under T&E management.
Office supplies
Supplies deemed “ordinary and necessary” to run your company fall under this expense category, including:
- Pens
- Printer paper
- Light bulbs
- Cleaning supplies
Compared to office expenses like software and computers used for general business operations, supplies refer to low-ticket items that are replenished regularly.
Training and development
If employees undergo training, they can get reimbursed for their out-of-pocket expenses. However, since only some educational expenses qualify as business deductions and guidelines vary depending on your situation, you'll want to consult your accountant beforehand.
Meals and entertainment
Meals and entertainment expenses are reimbursable if they are reasonable and have a clear business purpose. Typically, businesses only get a 50% deduction on this type of expense. But due to the Taxpayer Certainty and Disaster Relief Act, companies can deduct the full amount of certain business meals expenses incurred in 2022.
4 best practices for creating a reimbursement policy
Set up an accountable plan
An accountable plan ensures that employee reimbursements aren’t counted as taxable income. To ensure your plan is compliant with IRS guidelines, make sure your policy includes the following requirements:
- Employees can only be reimbursed for “ordinary and necessary” work-related expenses
- Employees must report these expenses with proper documentation within a reasonable amount of time (typically 60 days)
- Employees who receive excess reimbursements or allowances must return the money within a reasonable amount of time (typically 120 days)
Document your business expense reimbursement policy
Clear guidelines and processes help you avoid costly misunderstandings and misinterpretations of your policy.
Start by deciding what business-related expenses will and won’t be reimbursed, and clearly define them. Offer example scenarios so employees can visualize how they should use the policy in real life. You’ll also want to consult with your operations, finance, and human resources teams as well as your accountant and lawyer to make sure you aren’t missing anything crucial.
Download the expense policy we use here (in it you can find our reimbursement policy as well), and tailor the template to your company’s needs, or create your own with our expense policy builder.
Define your approval process
You’ll also need a process for employees to submit expense reports for approval and reimbursement by your finance team. Some questions to think about include:
- Who will review the reimbursement forms?
- When will employees receive payment?
- How will employees receive reimbursements—through direct deposit, cash, or some other method?
Employees must also submit receipts for documentation of their expenses, but you’ll need to be clear about your requirements here to avoid confusion. Typically, you’ll need details like the purpose, vendor, cost, and date of purchase on the receipt. Finance teams may also require itemized receipts to make review easier and reduce fraud.
Launch your policy
Before deploying your new policy, have some employees read it to ensure it makes sense. They may be able to spot confusing guidelines or phrases that need to be clarified for the rest of your workforce.
When you’re ready, release the reimbursement policy to the entire company. Make sure to add the document to your employee handbook and in a common cloud-based drive or communication channel for anyone to reference.
If you’re thinking this is a lot, you’re right. Your business’s income (and that of your employees) should be handled responsibly, so take care when designing your reimbursement policy.
Still, there’s an alternative way to approach expense management for small businesses so you don’t turn your employees into lenders. Here are 3 reasons why employee reimbursements aren’t ideal and how to solve this dilemma.
Why reimbursing employees is an outdated approach
Employees must front cash for reimbursable expenses
Most employees don’t have the resources to make the kinds of purchases businesses do, so it’s unfair to make them finance your organization—especially when companies get discounts on purchases made with company accounts or corporate credit cards.
A 2019 report found that 38% of US employees pay out-of-pocket for business expenses at least once a month. Two in 5 of those respondents experienced cash flow issues as a result of delayed reimbursements.
Your employees work to fund their own obligations, goals, and wants. Their first priority isn’t the success of your company. So, if your workforce fronts money for your business, it’s best to ensure they’re paid back as quickly as possible to avoid causing them financial hardship.
Reimbursements are time consuming
Collectively, employees, managers, and finance professionals spend hours on reimbursements alone—time that could be better spent elsewhere. After all, reimbursement activities don’t provide much additional value to your company aside from reducing spend.
Incorrect submissions result in more time spent reviewing claims, resulting in an even longer reimbursement process. And lost productivity doesn’t come cheap—Hubspot found that companies lose $1.8 trillion each year because of reduced employee productivity.
Unclear policies leave employees without reimbursement
A reimbursement policy that makes sense to your finance team may not align with everyone else’s understanding of the guidelines. Employees often encounter vague or confusing policies that they follow to the best of their ability, only to find they can’t get reimbursed because their purchases are out-of-policy.
These misunderstandings can breed frustration and resentment among your employees. So in order to maintain a positive employee experience, it’s important to create clear and understandable policy guidelines for your organization.
After all, 85% of business leaders reported that improving employee experience and engagement resulted in higher customer satisfaction, improved customer experience, and increased revenue.
Ramp: A simpler & more effective alternative to employee expense reimbursement
The best practice for employee expense reimbursement is avoiding it entirely—a feat that any business can accomplish with Ramp’s powerful expense management features.
Our corporate cards and expense management tools empower workers to make company purchases without risking their personal funds. Limit and control the types of transactions made with each card so employees never make out-of-policy purchases, then manage them all on one easy-to-use platform. And if you find yourself having to fulfill a reimbursement, Ramp makes it quick and employees can request them in just one click.
Without messy reimbursement policies to worry about, your employees can dive into the work that truly matters.
Explore our product demo to learn how Ramp can simplify business spend for your company.
